Dc topton private fleet dispatcher
Get to know East Penn!:
East Penn is a stable, essential employer, and has been voted one of the Best Places to Work in PA for 21 years!
At East Penn, our employees are our culture; our employees will always be the heart of the company. We are a private, family-owned enterprise committed to cultivating an atmosphere that honors the contributions of everyone. We want our employees to have long-term careers, and many do.More than 38% of our workforce has over a decade of service. Our open-door management policy, comprehensive benefits package, employee appreciation and recognition events, and career advancement opportunities are just some of the ways we show our employees how incredibly valued they are.
EOE/VEVRAA
East Penn is an Equal Opportunity Employer. You will receive consideration for employment without regard to race, color, religion, age, sex, national origin, marital status, pregnancy, genetics, sexual orientation, gender identity or expression, disability or protected veteran status, or any other characteristic protected by federal, state or local laws.
Overview:
East Penn is currently seeking a Private Fleet Dispatcher to ensure the successful execution of our private fleet operations, safely delivering high levels of service to our customers, while maintaining expected efficiency levels. This role serves to provide support, guidance and feedback to our drivers, private fleet route planners, fleet operations management and our customers while achieving the lowest landed cost via the fewest miles and highest utilization of fleet driver hours of service and asset utilization.
Responsibilities:
Execute systems solutions to ensure high levels of customer service are attained at the lowest landed cost
Plan Efficient and service-centric Private Fleet loads and routes within Descartes TMS for one or more shipping locations
Maximize inbound and outbound trailer utilization during planning cycles
Balance weekly drivers Hours of Service regulations with planned loads and routes
Manage flow, sorting, filtering, and processing of Customer Orders (Shipments) within Descartes Transportation Management system (TMS) and Fulfilment Planning Application
Continuous maintenance of TMS configurations, parameters and data fields
Actively participate in Plan vs. Actual gap analysis, root cause investigation and implementation of corrective actions and continuous improvement
Identify potential Common Carrier Loads and LTL shipments within Descartes TMS and plan accordingly
Provide upstream (plannable but unshipped) customer support and ETA calculations
Weigh alternative Transportation options and make decisions based on priority/cost implications
Manage Route/Load/Shipment handoff to DC Operations teams
Guide and support Private Fleet Drivers while they are in process of servicing the customers
Manage unplanned inbound supply or junk pickups on the fly and assign to drivers as appropriate
Coordinate and confirm Drivers have the right equipment (Electric MHE, pallets, cardboard, honeycomb, banding, etc.) to ensure safe, on time delivery
Balance customer expectations versus Driver HOS and DC operations schedule to proactively provide driver route and trip picks/bids times, updating them into the Yard Management system
Perform other duties as requested
Qualifications:
Experience & Qualifications
Excellent verbal and written communication skills
Analytical skills
Computer skills including experience with FGMS a plus
Excellent organizational skills
Knowledge of the interactions of the finishing/shipping departments
Preferred:
East Penn work experience that includes extensive knowledge of EP procedures and practices
Knowledge of Transportation procedures
Experience using Supply Planning /APS/ERP software
Background with Hazmat and DOT Hours of Service regulationsEducation/Certification
Associate or bachelor’s degree in related field, preferred; equivalent work experience will be consideredSkills & Competencies
Strong critical thinking and problem-solving skills with the ability to assess issues and escalate appropriately for resolution
Strong geographical knowledge of North America
Strong understanding of DOT HOS regulations
Advanced written and verbal communication skills
Proficient in multi-tasking, prioritizing and managing time effectively
Excellent attention to detail and accuracy
Open to coaching with the ability to apply feedback
Exceptional interpersonal skills: a team player with proven ability to work across functional areas and all levels of the organization
Working knowledge of Microsoft suite (Excel, Microsoft Word and PowerPoint)
Ability to adapt in a dynamic, systems-based working environment
East Penn Benefits:
East Penn offers excellent benefits:
- Competitive compensation
- Group health insurance that includes high quality medical, dental, vision and prescription coverage with a low employee premium
- Retirement Savings Plan with company match and a 3% employer contribution
- 9 paid company holidays, 2 paid personal holidays, and paid vacation days annually
- Employee assistance program
- Fitness Discounts
- Promotional opportunities