Insurance Customer Service Representative - Commercial Lines

Office location Altoona, PA

Local, secure, Independent Insurance Agency is seeking an outgoing, client focused and dependable Commercial Lines Customer Service Representative who is licensed in PA Property and Casualty insurance.

Qualifications:

• Property & Casualty license required or if currently studying for this license test must hold upon hire
• Previous customer service experience in commercial lines highly preferred
• Strong computer knowledge and excellent typing skills
• Professional and friendly customer service experience required
• Must be enthusiastic, confident, outgoing, and highly motivated
• Strong ability to communicate clearly via written and verbal communications
• Must be able to multi-task and meet deadlines
• High School diploma or GED is required

Responsibilities:

• Inbound and outbound calls to and from insurance customers
• Assist customers in answering general insurance questions, quoting and processing endorsements, renewal processing, assist writing producer as needed, general CSR duties
• As an Independent Insurance Agency this agency will contact various Insurance Companies
• Input data and Process paperwork via written and electronic communications
• Focused on commercial lines of insurance

Schedule and Compensation Overview:

• Monday - Friday 9:00am to 5:00pm
• Salaried position based on experience plus annual bonus potential
• Individual Medical, Dental, and Vision coverage the 1^st of the month following 60 days of employment
• 401k with company 4% matching
• Company paid Life and Disability insurance
• Eligible to earn paid time off and holiday pay