Electrical Service Manager
Overview:
Be the Best at what you do and Lead others
Who We Are
We’re expanding again! We are a Chicagoland home service company specializing in plumbing, drains, heating, cooling and electrical! Our company is focused on providing world class customer service and we specialize in same day scheduling. Precision Today is committed to training and coaching associates to perform at their best and establish processes that help to drive consistency in customer and employee engagement.
Why We Need You
We are looking for the right person with the perfect blend of field knowledge, operational talent, and personality to lead and inspire others to perform at their best!
The Big Task
You will build and lead an ideal electrical service department with the best in the business working with you.
Key Sub Tasks- Recruit, hire, train and improve field technicians.
- Work with the dispatch department to make sure the right technician goes to the right job.
- Bring more energy than you take, because you will set the tone every day for the entire department.
- Inspire technicians and support them in achieving their goals.
- Train, develop and hold your team accountable to exceptional performance standards.
- Experience as an electrician as well as running a service department.
- Possess the ability to inspire both personal and professional growth in our team members.
- Ability to provide unparalleled customer satisfaction.
- Ability to drive team performance to achieve all business goals and objectives.
- Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
- Be proficient using a computer and Microsoft Office applications (Excel, Word). Experience with Service Titan a plus.
- Work collaboratively with dispatch and field team and promote marhony throughout.
- Competitive Salary plus performance bonuses
- Medical Insurance -- we offer health, dental, vision, life insurance, short-term and long-term disability.
- Iphone, computer and access to software applications.
- 401k Plan with a company match
If this sounds like you, apply today and we’ll connect soon!
Equal Opportunity Employer
Qualifications:
What YOU will bring:
- 5+ Years residential HVAC experience, management experience preferred
- Strong organizational leadership skills to lead and grow a team of technicians.
- Strong technical background in diagnostic skills on all residential and light commercial equipment.
- Ability to train proper technical diagnostic techniques on all equipment from basic to high efficiency inverter systems.
- Great attitude, high energy, great communication skills, sales driven.
- Strong computer skills (word, excel, adobe, etc.)
- Valid drivers’ license and ability to pass background test and drug screen.
- Ability to handle heavy equipment and work outdoors
Responsibilities:
What YOU will do:
- Daily management of high-volume service department, HVAC service technicians and staff
- Evaluate workload and schedule of service work in a way that best utilizes service technicians.
- Hire, lead, and train a team of techs on technical and sales knowledge.
- Knowledgeable on how to teach sales and new techniques.
- Provide excellent customer service; be able to communicate with customer, office staff, sales department, and field help.
- Report on team performance.
- Properly and efficiently document all calls/jobs to the company's requirements
- Stay up to date on current technologies and new products in the field