Technical Support Associate

Overview:

Additional responsibilities include configuring desktop/laptop computer systems for use on the University network; providing basic (tier-1) operating system and application support to users on PC, Mac, and Linux platforms (email configuration, office applications, web browsers, etc.); performing routine preventative maintenance on workstations, printers, and peripherals; providing assistance with audio visual equipment in conference rooms and classrooms; providing basic training to end users; and performing other tasks as assigned.

Attend monthly meetings and periodic training sessions. This position works closely with members of both the Development and Support group and the Infrastructure Operations group within the Department's technical staff to provide a wide array of services to the faculty, staff, and students of the Department.

This position is fully onsite in Princeton, NJ.

Responsibilities:

Responsibilities include:

• Tier-1 helpdesk support; address or assign/route incoming support requests.
• Configure desktop/laptop systems including re-imaging
• Provide basic (tier-1) operating system and application support to end-users
• Performing routine preventative maintenance on laptops/desktops, printers, and peripherals; assist with asset management
• Provide basic assistance and support with A/V equipment in conference rooms and classrooms
• Maintain basic documentation, provide basic end-user training; participate in periodic training; attend meetings; other tasks as assigned.

Qualifications:

Essential Qualifications:

• 1-3 years related experience
• Experience in desktop IT support on current Windows and MacOS platforms.
• Ability to troubleshoot routine hardware and software problems on personal computing devices such as

• Exceptional communication skills, both written and oral, and active listening skills.
• Ability to prioritize and manage multiple, competing goals and tasks
• Ability and enthusiasm to learn new technologies and skills
• Ability to work well both independently and in a team environment
• Excellent customer service skills and the willingness to work with a diverse user base of faculty, students, and staff.
• Excellent interpersonal, facilitation, collaboration, and customer service skills
• Detail oriented with the ability to balance "attention to detail" while maintaining focus on the big picture
• High school diploma or GED

Preferred Qualifications:

• Relevant education, training, or certifications in a computer-related field
• Familiarity with Linux
• Basic knowledge of networking (e.g., firewalls, DHCP, DNS)

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Eligible for Overtime: No

Benefits Eligible: Yes

Probationary Period: 180 days

Essential Services Personnel (see policy for detail): No

Physical Capacity Exam Required: No

Valid Driver’s License Required: No

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