Director of Customer Experience
Please send your resume to lauren.bash@randstadusa.com to schedule a time to interview. Thank you!
salary: $100,000 - $125,000 per yearshift: First
work hours: 8 AM - 5 PM
education: No Degree Required
Responsibilities- Oversee Customer Service Department
- Oversee customer service production and delivery of 200+ accounts valued at 100 million+ dollars across two plants
- - 1 Order Entry Lead
- 6 CSR’s
- 3 Order Entry Specialist
- Authorize and manage day-to-day internal functions across operational, strategic, financial, staffing and administrative departments
- Head employee relations by hosting bi-weekly production meetings
- Professional development & review sessions
- Approve all hours, overtime, vacation time & absolve any staffing issues
- Oversee Art Department
- Oversee art department production and delivery of artwork & plates for all customers
- - 1 Art Lead
- 1 Art Coordinator
- Review of billables and direct final pricing to CSR’s
- Schedule press approvals based on deliverables with production staff
- Review of GMI practices and certification renewals
- Oversee All Accounts
- Supervise day-to-day activity for high priority, complex accounts such as Quoting, R&D, PO Processing, Timeline Management, Inventory Programs and Shipping
- Spearhead customer relations by organizing and hosting customer visits
- Facilitate onboarding process for all new accounts
- Approve all aspects of production, quality control, and delivery with both the customers and company’s best interest in mind
- Coordinate all requested customer documents and SQF paperwork
- Oversee Quality Issues and SQF Practices
- Review of customer complaints with QC Manager
- Approve Returns
- Track all issues & report to upper management
- Operations
- Years of experience: 5 years
- Experience level: Manager
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.