Jacksonville - Support and Resolution Specialist
We specialize in providing support to medium- to large-sized enterprise clients, so you will engage with corporate professionals regularly. This position offers potential for long-term growth for individuals interested in gaining insight into and contributing to various aspects of the telecom industry.
Preferred Skills:- Strong communication skills (verbal, written, email) when interacting with customers, peers, and both direct and senior management
- Ability to diagnose, articulate, and resolve technical issues for clients
- General customer service experience
Supervisory Responsibility: While this role does not include formal personnel management duties, it will require close collaboration with internal teams and management. You may be called upon to take on leadership roles both internally and externally.
Work Environment: This position is based in a professional office environment with some flexibility for remote work.
Duties, responsibilities and activities may change at any time with or without notice.
About Us:
Founded in 2010, North American Local, LLC. has been providing reliable local and long-distance home phone services, cellular services, and high-speed internet. We believe its essential for our clients to know who theyre working with, and were confident that once you learn more about us, youll appreciate what we have to offer.
Our experienced and knowledgeable support team is dedicated to helping you find the internet service that best meets your needs.
At North American Local, LLC., we take every job seriously, maintaining a positive work environment and paying close attention to detail from start to finish. This commitment ensures that we deliver high-quality services that result in satisfied, loyal clients.