Call Center Nutrition Associate

Overview:

• Part time, 20 hours per week
• Evening Shift, 4:30pm- 8:30pm
• Every other weekend

Substitutes for other positions as required or directed. Duties are performed under minimal supervision.

Qualifications:

Education:

• High School education or GED preferred.

Experience:

• One-year experience in position dealing with the public preferred.

Other Knowledge/Skills/Abilities:

• Demonstrates excellent oral communication skills in person and on the phone and excellent customer relations skills.
• Ability to read and write, follow verbal and written instructions.
• Demonstrates basic computer knowledge, with the ability to operate a keyboard and mouse and access, retrieve, and enter information into an electronic database.
• Ability to multi-task while working on multiple responsibilities simultaneously.
• Ability to identify situations that may indicate a violation or infraction of foodservice or room service policies and reports to management accordingly.
• Ability to respond to patient requests for personal/nursing care by alerting the appropriate staff to assist the patient.
• Knowledge and clinical skills to perform nutrition responsibilities through training or experience. Preferred knowledge and understanding of diet restrictions.
• Demonstrate ability to communicate in English clearly.

Responsibilities:

• Document and update current diet orders. Investigates and promptly resolves any orders which are incomplete, confusing or unusual.
• Process diet order changes in electronic database and with patient menu selections.
• Greets patients to assist them with menu selections personally or on the phone. Inputs patient meal selections, appropriate to diet, in an efficient manner
• Print and review daily ADT reports.
• Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:
• Prepare menus for distribution and distributes menus to patients requiring assistance.
• Communicate with R.D. on a daily basis regarding patient diet information, nutritional status, diet comprehension, and ability to select appropriate food choices
• Utilize computer systems to retrieve information, update patient information, and input menu selections.
• Update patient menus and food selections accurately according to diet order.
• Monitor telephone and computer for diet changes, new admissions, room service trays, snacks and nourishment requests.
• Communicate directly with nursing staff and unit secretaries regarding changes and/or problems with patient orders.
• Input tube feeding orders accurately.
• Complete a physical inventory of patient care area nourishment areas and stock to par level
• Performs other related work as required or requested.