Oak Brook - Customer Service Representative

We are looking for a Customer Service Representative in the Construction/Contractor industry, based in Oak Brook, Illinois. This role offers a contract to hire employment opportunity and will involve processing customer applications, maintaining customer records, and resolving inquiries.

• Accurately process customer applications in a timely manner
• Maintain detailed and accurate customer records
• Handle customer inquiries and provide appropriate solutions
• Monitor customer accounts and take necessary actions based on account status
• Multi-task across multiple platforms to ensure efficient service delivery
• Answer inbound calls and provide excellent customer service
• Utilize Microsoft Excel and Word for data entry and email correspondence
• Schedule appointments and manage customer interactions through inbound and outbound calls
• Maintain a high level of professionalism during high call volume periods
• Demonstrate a strong background in the construction industry. • Proven experience in customer service roles, preferably within the construction/contractor industry.
• Proficiency in handling inbound and outbound calls, with a track record of resolving customer queries effectively.
• Experience in a call center environment would be advantageous.
• Strong data entry skills with a high level of accuracy and attention to detail.
• Ability to manage email correspondence professionally and promptly.
• Proficiency in Microsoft Word and Excel.
• Experience in order entry and managing customer orders.
• Ability to schedule appointments, coordinate calendars, and manage time effectively.
• Excellent communication and interpersonal skills.
• Ability to work in a team and contribute to achieving team goals.
• Strong problem-solving skills and ability to think on your feet.
• Willingness to continuously learn and adapt to new systems and processes.
• High level of professionalism and integrity.