Call Center Trainer

Customer Service Trainer

Summary/Objective

The Customer Service Trainer position is responsible for developing and conducting employee training programs for the organization.

• Conducts customer service training as well as training in other various areas (including personal development skills).
• Confers with management, supervisors and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies.
• Formulates teaching outlines and determine instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings and workshops.
• Selects or develops teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference workshops.

• Tests trainees to measure progress and to evaluate effectiveness of training.
• Reports on progress of employees under guidance during training periods.
• Maintain trainee records.