Capacity Management Senior Architect

Overview:

Be inspired. Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives
• Ongoing mentorship, development, and leadership programs
• And more

Work Location: Atlanta, GA

Description:

RESPONSIBILTIES:

• Capacity Management Senior Architects are responsible for masterfully carrying out daily schedule, template, guided schedule, and master schedule requests across the Physician Group Practice
• They also drive and organize work of the Capacity Management team
• Using industry standard best practices and successfully leveraging business tools, Capacity Management Associate Architects will engage with our section partners to accelerate access and productivity related improvements
• Senior Architects are responsible for provider and departmental performance related to the changes and project work the Capacity Management team completes
• Successfully meets Service Levels when resolving tickets
• Recognized as a natural leader by the team, the Sr. Architect should be extremely dependable, demonstrate exemplary time management, and apply strong critical thinking skills to all work
• Responsible for monitoring quality and coaching team members around best practices and communication with sections
• Responsible for developing and delivering training sessions and materials for Patient Access and The Emory Clinic as a whole
• Successfully serves as an Ambassador for Patient Access when meeting with section representatives to discuss and implement schedule changes
• Effectively communicates with colleagues at all levels of the organization, including Patient Access team members, clinic staff, administrators, and physicians
• Build and maintain strong working relationships across Emory Healthcare
• Organizes, designs, prioritizes, and coordinates the work of the Capacity Management team, ensuring that deadlines are consistently met
• Designs and Leads projects internal to Capacity Management team, as well as with outside Section partners
• Actively designs and leads process improvement projects to accelerate improvements in Appointment Lag and Appointment Utilization
• Completion of special projects as assigned by department Leadership
• Responsible for outcomes and metric performance around project work and productivity standards
• Working as part of the Capacity Management team, the Sr. Architect masterfully completes Master, Template, Daily, and Guided Schedule build
• Fulfills schedule requests quickly and accurately, consistently seeking opportunities to utilize best practice strategies and techniques to all schedules
• Using the Impact Analysis, Architect provides sections with proactive guidance around schedule changes and design
• Actively monitors key metrics and data at Enterprise and Section level, critically thinks through interventions, and engages with Section Leadership to hardwire improvements
• Flexibility and adaptability are required in this position, as duties and responsibilities will vary from day to day
• Associates must be able to work well in ambiguous environments and must be able to learn new processes and procedures quickly
• This role proactively responds to multiple work queues simultaneously
• Demonstrates a positive attitude and a genuine excitement for the role, willingness to continuously improve, and open-mindedness

MINIMUM QUALIFICATIONS:

• Two years of demonstrated successful experience in the Capacity Management associate Architect position
• Bachelor's degree or 4 years' experience in health care operations/project management/capacity management/informatics

Additional Details:

Emory Healthcare (EHC) is committed to achieving a diverse workforce through equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training.

ACCOMMODATIONS: EHC will provide reasonable accommodation to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Office of Diversity, Equity, and Inclusion.”

PHYSICAL REQUIREMENTS: (Medium-Heavy) 36-75 lbs., 0-33% of the work day (occasionally); 20-35 lbs., 34-66% of the workday; (frequently); 10-20 lbs., 67-100% of the workday (constantly); Lifting 75 lbs. max; Carrying of objects up to 35 lbs.; Occasional to frequent standing & walking; Occasional sitting; Close eye work (computers, typing, reading, writing); Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environmental conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure; Bio-hazardous waste Chemicals/gases/fumes/vapors; Communicable diseases; Electrical shock; Floor Surfaces; Hot/Cold Temperatures; Indoor/Outdoor conditions; Latex; Lighting; Patient care/handling injuries; Radiation; Shift work; Travel may be required; Use of personal protective equipment, including respirators; environmental conditions may vary depending on assigned work area and work tasks.