Rolling Meadows - Customer Service Representative

This is a hybrid role near Rolling Meadows, IL.

**Call center/high volume call experience is a must!**

Responsibilities:

• Receive and efficiently manage customer inquiries through calls, emails, and chat
• Work together with team members and vendor partners to deliver top-tier customer service
• Keep comprehensive records of all customer service tickets
• Provide detailed assistance to customers including comprehensive product information and troubleshooting
• Manage and resolve customer inquiries in a timely manner while maintaining high customer service standards
• Respond to all customer written correspondence in a detail oriented manner
• Ensure accurate knowledge of all procedures and products is applied in every customer interaction
• Maintain a courteous, friendly, and detail oriented demeanor while delivering excellent customer service.
• Proven experience in a customer service role, ideally within the wholesale distribution industry.
• Proficient in call center customer service operations and able to handle high-volume customer inquiries.
• Demonstrated ability to provide superior customer service, ensuring all customer needs are met promptly and effectively.
• Strong customer support skills, with the ability to address and resolve issues in a timely manner.
• Experience in customer experience management, with a focus on enhancing overall customer satisfaction.
• Familiarity with customer success management strategies, with a proven track record of driving customer loyalty and retention.