[ref. r31981517] Customer Service Representative - Atlanta

This is an onsite roleCustomer / Lender ServiceProblem ResolutionEffective use of TechnologyReporting / AnalysisAnswer inbound calls for assigned lender relationships including assisting callers with questions regarding letters or charges for insurance; obtaining proof of coverage; etc.Work on CLIENTS account call queues call agency number given to obtain proof of coverage; Call customer (on certain accounts) to obtain current insurance agency or carrier information.Check insurance websites for proof of coverage and printing proof for data entryContact agent to verify Break In Coverage (BIC) datesAssist Customer Service Coordinator as neededHelp in all other (Non Assigned) queues for CLIENTS accounts when neededAccountability: 50% Providing excellent customer service; 50% Meeting goals and deadlinesAttend departmental meetings as requestedMaintain appropriate, professional working relationships with clients and other employeesOther related projects as assigned