Sr. Business Analyst - Remote

Overview:

Provides administrative and technical services support to the Client Services team. This position reports to the Vice President, Global Client Services.

Responsibilities:

• Continuous review and remediation of system data to support accurate client data in their online experience and client reporting
• Responsible for the coordination, preparation, and review of client reports in conjunction with the Client Services Team
• Create, gather, and analyze presentation materials for client reviews. Includes year over year analysis and predictive analysis
• Preparation and distribution of weekly and monthly standard reports, and ad hoc report upon request

• Provide internal assistance with business presentation materials
• Audit client portal reports for accuracy
• Develop and maintain the guideline and instruction manuals, support

• May communicate or correspond with external service providers, clients, and vendors as required
• Preparation of various collateral materials
• Maintains process and change documents
• Continuously seeking to improve skills and knowledge
• Other duties as assigned

Qualifications:

• Strong computer skills to include Microsoft Office suite (Excel, PowerPoint, Outlook); and other presentation software. Experience with Power BI preferred
• Superior customer service and communication skills
• Excellent organizational and problem-solving skills
• Comfortable working with numbers e.g., sum, variance, percent
• Formal education preferred
• Reliable with exceptional attention to detail
• Comfortable working in a collaborative environment
• Must excel in a fast-paced business environment while demonstrating composure and professionalism
• Previous programming experience helpful

About:

At CapRelo, we strive to attract the best and the brightest who will bring their unique abilities and help take our company to the next level. If you are looking for an organization where you can use your talents and have a real impact on company performance – you’ve come to the right place.

• In addition to comprehensive medical, dental, and vision insurance, CapRelo offers:
• World-class retirement savings programs including Company-funded profit sharing and safe harbor 401(k)
• Recruitment and customer referral bonuses
• Company-paid life insurance and accidental death benefits
• Voluntary protection programs for employees and their families
• Service recognition programs
• Safety & performance bonuses
• Tuition reimbursement and student loan repayment assistance
• Discounted membership @ Gold’s Gyms (corporate locations) nationwide
• Global employee wellness programs and Employee Assistance Program (EAP) for employees and their families
• Medical and Dependent Care Flexible Spending Accounts (FSAs)
• Health Savings Account (HSA) with employer matching contribution

Equal Opportunity/Affirmative Action Employer