Part Time Administrative Assistant

We are in search of a Part Time Administrative Assistant to be a part of our team located in Somerville, Massachusetts. The role involves a mix of administrative tasks, customer service, and data management. As an Administrative Assistant, you will have the opportunity to interact with various departments, keep track of important records, and aid in maintaining smooth operations within the organization.

This is a part time position that will total around 14 hours/week

Responsibilities:

• Handle administrative tasks such as mailing and copying as part of on-site duties
• Engage in data tracking activities using Microsoft Excel for remote tasks
• Ensure efficient and accurate processing of customer service requests and inquiries
• Maintain detailed and up-to-date records of customer interactions and transactions
• Manage communication with retailers, including sending notices regarding fines and tracking payments
• Use Microsoft Outlook, Word, and PowerPoint to manage, organize, and communicate information effectively
• Answer inbound calls and provide excellent customer service, resolving issues promptly and professionally
• Schedule appointments and manage calendars as necessary
• Utilize strong organizational skills to keep track of information and tasks
• Perform accurate data entry tasks as required.
• Minimum of 1 year experience in a similar role
• Proficiency in Microsoft Office Suite including Microsoft Word, Excel, Outlook, and PowerPoint
• Experience in answering inbound and outbound calls
• Demonstrated customer service skills
• Familiarity with data entry tasks
• Ability to handle email correspondence professionally
• Experience in scheduling appointments
• Ability to work part-time hours
• Strong communication and organizational skills
• Ability to work independently and as part of a team