Concierge / Experience Planner

Location:

The Omni Homestead Resort & Spa

Our employees are what make The Omni Homestead Resort & Spa what it is. Since 1766, they’ve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.

If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.

Job Description:

To provide assistance and services to guests related to activity bookings to ensure an optimal guest experience that is pleasurable and informative while generating ancillary revenue

Responsibilities:

Essential Functions:

• Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the resort.
• Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
• Assist in arranging all transportation needs with both 3rd party transportation companies and resort transportation department.
• Assist with the delivery of parcels, mail, special deliveries, etc. to guest rooms when applicable.
• Ensure that the public areas (lobby) are maintained, clean and tidy and communicate with housekeeping when further assistance is required
• Interact with other departments to ensure that guests’ needs are satisfied.
• Speak with guests in a friendly, warm manner making them feel welcome to the hotel.
• Proactively work to seek out ways in which to improve the hotel experience for our guests.
• Handle special requests including but not limited to flowers, in-room amenities, and reservations for off property restaurants and activities.
• Must have thorough knowledge of the property, guestrooms, package options, and amenities of the property
• Make outbound activity sales calls; offer customized room and package products, spa services, golf, recreation, and dining/food & beverage options (when applicable)
• Assist as a liaison with golf, spa, f&b, and all resort activity staff to arrange appointments, tee times, and reservations.
• Process activity confirmations and complete appropriate point of sale transactions for specific activities.
• Answer inbound calls; check voicemail/inbox and answer emails in a timely manner
• Respond to guest requests for Experience Planner services in a timely manner
• Email relevant correspondence with appropriate departments
• Make detailed reservation notes in reservation to ensure accuracy
• Other duties as may be assigned by management

Qualifications:

• Attain a high propensity for customer service.
• Previous luxury hotel experience is preferred
• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Knowledge of the surrounding area and nearby towns within 2 hour radius.
• Strong knowledge of Microsoft Office Software and computer programs (Opera, ResortSuite, Open Table, Alice, Synergy)

Physical Requirements:

• Ability to stand for entire scheduled shift.

Tools and Equipment:

• Computer, printer, telephone, pen/pencil, photo-copying machine, file folders, filing cabinet, fax machine

Working Environment:

• Interior of hotel, in normal office conditions.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.