Customer Service Representative
Overview:
Ready to Trade Doubt for Direction in Your Career? Join Sunset's Top Tier Team!
Looking to trade up to a better opportunity? If you're seeking a career-focused opportunity with competitive wages and the stability of a trusted local brand, look no further than Sunset Heating and Cooling. Sunset is looking for a Customer Service Representative to join our amazing team.
Join our dedicated team and benefit from a range of perks, including:
- Competitive Earnings: Compensation from $19-$24/hr
- Earn up to an extra $300 a week through our performance-based bonus program!!
- Comprehensive Benefits: Medical, dental, vision, group life, HSA, matching 401k, and more.
- Professional Development: Ongoing training and growth opportunities
- Work-Life Balance: Paid holidays and vacations
What YOU will do:
- Answer, direct, support, and resolve incoming calls with customers and service techs
- Outbound calls to existing clientele to schedule maintenance and other services.
- Schedule, review, and confirm incoming appointments for service, repair, plumbing, sales, etc.
- Track customer interactions and transactions using organized, effective, and concise documentation within the customer database
- Schedule and dispatch field team members to qualified jobs
What You'll Bring:
- Excellent phone skills
- HIGH proficiency in typing skills and attention to detail
- Exceptional interpersonal and communication skills
- Ability to juggle multiple tasks in a fast-paced work environment
- Able to navigate multiple applications and systems while on the phone with customers, entering data and completing all required entries prior to finishing the call
- Any type of construction/dispatch computer system software is also helpful.
- Service Titan a MAJOR PLUS!
- Bi-lingual a plus!
Who We Are:
For over 100 years, Sunset Heating & Cooling has been a cornerstone in the Portland, OR HVAC industry, embodying a legacy of trust and excellence. We remain committed to innovation and progress in the HVAC industry and continue to be a trusted partner for families, ensuring comfort and sustainability for generations to come.We blend a small business feel with the benefits of a large and stable organization. Our hard-working teams contribute to the company's success and are rewarded with ongoing training, full benefits, a 401k match, and no salary cap—your effort determines your paycheck!
Apply Today!
We're an equal opportunity employer, embracing diversity and ensuring equal opportunities for all qualified applicants. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.
Responsibilities:
What you will do:
- Call customers from prior day for quality check
- Call maintenance customers and schedule visits
- Call on customer list to offer promotions
- Follow up on reviews positive and negative
- General inbound customer service
What you bring:
- Previous customer service experience
- Strong attention to details
- Conscientious, team player
- Honesty integrity, quality craftsmanship and a good attitude
- Clear background check and drug screen
- Bi-lingual a plus
Qualifications:
Who WE Are:
For 100 years, Sunset Heating & Cooling has been a trusted name in the Portland, OR HVAC industry. Our team of highly trained technicians is friendly, professional, and always willing to go above and beyond the call of duty to meet your needs.We’re not only known for our quality workmanship and exceptional customer service, but we also have a reputation for giving back to our community by supporting organizations that promote causes we are passionate about: children in foster care and putting an end to human trafficking.