Supervisor - Revenue Cycle

apartmentFirstsource placeLouisville calendar_month1/31/25

The Supervisor is responsible to assist the Department Manager in overseeing the employees who are on-site in a hospital or within an office. This individual will assist the Department Manager with other duties such as evaluating the progress of the Account Resolution Specialists, Customer Service Representatives and/or Early-Out Representatives maintaining employee records, quality assurance, etc.

Responsibilities:

Lead, supervise and develop departmental teams

Oversee and direct the daily activities of the staff

Coordinate account inventories and report daily/weekly to the Department Manager

Prepare and conduct staff training

Maintain time and attendance records for staff

Problem solves operational issue

Conduct performance reviews

Assist with hiring

Delegation and inspection of workflows

Qualifications:

Bachelors degree or equivalent experience is required

Eligibility Supervisor experience is helpful

Experience with Medicaid processes is required

Ability to effectively work and communicate with coworkers, staff and clients

Ability to always present oneself in a professional and courteous manner

Working knowledge of Personal Computers

Demonstrate initiative and creativity in fulfilling job responsibilities

Excellent written and verbal communication skills

Ability to prioritize multiple tasks in a busy work environment

Must demonstrate strong leadership abilities

Firstsource is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace. All candidates who have received a written offer of employment will be required to undergo a company paid drug test. Failure to submit to this test and/or to successfully test negative will result in withdrawal of the applicant's job offer.

Firstsource participates in E-Verify and we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employees I-9 to confirm work authorization.

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination.

To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.

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