[ref. p31644024] Dallas - Field Service Technician
Acara Solutions is seeking Field Service Technicians with our client - a global leader in cutting-edge supply chain solutions! This role provides a competitive pay rate of $30 per hour and is ideal for candidates who are open to extended travel assignments of 6 weeks or more.
SUMMARY OF RESPONSIBILITIESWe are looking for a self-motivated individual to become a part of our Koerber Customer Service Installation Team! This position requires mechanical, electrical and systems experience, and the ability to read blueprints and mechanical/electrical drawings.The Field Service Technician is responsible for preventative maintenance, commissioning, service, installation, software loading and network configuration, customer care & training, and quality control. The Field Service Technician shall also be responsible for conducting daily site and equipment safety checks, performing a Job Hazard Analysis, and providing a daily status report to Management.
Additional training on Koerber products will be provided.
Primary Responsibilities of the Position Include:
-Ability to travel up to 90%, at a minimum to customers facilities to install, diagnose, commission and repair Koerber equipment, include weekend and overnight work as needed per the customer's production schedule.-Ability to pass USPS background checks will be required.-Ability to Baseline old equipment against test deck and record results, confirming the run-on computer to see how many were read and sorted.-Work will be mostly mechanical & electrical in nature, related to IT equipment installation; thin client, monitors, switches, software/network configuration/upgrades, trial runs, investigative tests, repairs, and overhauls.
-Ability to trouble shot PLC's-Ability to remove and install new IT equipment i.e.computer, cameras, run ethernet cables
- this is the most time consuming part of the job that requires around 16-20 cables to be run.
Will need to be able to crawl under the machine, going in the maintenance alley and running them through the trough then plugging.-Powering up all equipment, commissioning, and calibrating cameras.-Interact with customers on a professional basis, communicating with customers regarding service and product issues.-Meet Koerber quality standards for a professional installation and a clean work area.-Understand issues and communicate them to other by means of drawings, photos, and reports.-Provide remote support via phone calls, emails to other Field Service Engineers, management, engineering and the client as needed.-Install and commissioning of Koerber equipment and provide training to the end user where applicable.-Promote the companies service and parts programs and identify additional customer care opportunities.-Adhere to internal processes and implementation of field service systems to improve the efficiency and department organization.-Troubleshoots installation issues as requested by Koerber Management and Engineering.-Enhance the company's competitive position in the closing systems market.-Assist the company in maintaining and improving relationships with key accounts.-Demonstrate professional level skills to positively motivate, overcome barriers, and act as champion / change agent for continuous organizational improvement.-Perform other duties as needed to support project installation and management.