Applications Engineer (Remote in TX) - Austin

Overview:

perform other duties as assigned.

This position is considered Remote, which means that individuals in this position may work at an approved Offsite location; however, they may be required to occasionally visit a Central Health office in Austin, Texas.

Responsibilities:

• Analyze problems related to new and existing systems and applications and develop solution-focused recommendations.
• Utilize standardized department tools/software systems to plan task/projects and track progress toward milestones and

• Maintaining application environments in cloud, vendor hosted, and on-site servers
• Collaborate with Project Management Office (PMO) staff and serve as a subject matter expert (SME) during project planning

• Independently implement solutions for features within your area of expertise.
• Clearly and thoroughly document customer’s needs and translate those into workflow diagrams, use cases and requirements.
• Take the lead in continuous business improvement by regularly advising management of improvements to applications,

• Provide direction and solutions that support the company and department strategic initiatives.
• Actively monitor the performance of applications, identifying opportunities for optimization and partnering with stakeholders

• Oversee studies and the preparation of reports that include study findings, recommendations, and instructions for proposed

• Participate in projects that cross functional areas of corporate systems and other business entities that require coordinating,

• Analyze and define corporate disaster recovery responsibilities and procedures related to systems and technologies assigned.
• Provide advanced support for Enterprise applications, coordinating efforts with User Support, network administrators,

• Communicate and work closely with management to schedule and drive the delivery of features, estimate task timeframes,

• Perform vendor management and oversight as needed.
• Perform debugging, testing, code improvement and re-designing tasks.
• Optimize enterprise applications by integrating new technologies and performing upgrades to ensure the applications stay

• Responsible for technical documentation including but not limited to; requirements, development processes, procedures, and

• Ensure change management processes are continuously followed, documented, and tested to meet our business

• Triage support issues related to Enterprise Applications that cannot be covered by Tier 1 support while focusing on expanding

• Support IT’s application services, including adherence to procedures for installation, configuration, management, upgrade or

• Can work outside of standard business hours.

• Excellent customer service, organizational, interpersonal and communication skills.
• Strong problem-solving and analytical skills.
• Ability to manage multiple task or projects, prioritizing appropriately.
• Critical thinking and decision-making skills.
• Strong facilitation and communication skills.
• Self-motivated and well organized.
• Ability to work well within a team.
• Strong customer service skills.
• Attention to detail and accuracy.
• Adaptable and responds willingly to change.
• Strong listening skills.
• Knowledge of the limitations and capabilities of computer systems.
• Knowledgeable in the techniques used in the design of non-automated systems, of information technology equipment.
• Skill in coordinating and solving problems.
• Ability to analyze systems and procedures to write and revise standards relating to processes

Qualifications:

• Bachelor’s degree in Business, Clinical Science or Computer Science
• -OR- High School diploma and 4 years of experience supporting Healthcare IT applications

• 3 years of experience in Information Technology as an Applications or Systems Engineer or Applications or Systems Analyst
• 3 years of experience with software development lifecycle including writing Requirements or User Stories, performing testing

• Application installation, configuration, and determining server specifications

• 2 years of SharePoint administration experience
• 3 years of experience working with healthcare-related business, finance, operations or clinical systems
• 3 years of experience working on a team utilizing Agile, Waterfall, or Six Sigma methodologies

REQUIRED CERTIFICATIONS/LICENSURE: Failure to acquire the certification(s) by the below deadline(s) will result in

• ITIL certification within six months of hire
• CPM (Certified Product Manager) certification required within one year of hire