Medical Receptionist

We are offering a contract employment opportunity for a Medical Receptionist in Raynham, Massachusetts. This role is centered around providing top-notch customer service in a healthcare setting. The successful candidate will be responsible for handling patient calls, managing appointments, and ensuring accurate documentation of patient interactions.

Responsibilities:

• Receive and manage incoming calls from patients, ensuring all inquiries are addressed promptly and professionally
• Carefully document all patient communications, including requests for prescription refills, lab and test results, radiology and imaging reports, and referrals
• Utilize the EHR System and Allscripts for efficient patient record keeping
• Schedule, confirm, and adjust patient appointments using computer-based systems
• Handle insurance referrals and verifications as necessary
• Maintain a high level of customer service, demonstrating empathy and understanding to patient concerns and requests
• Work comfortably in a sitting position for extended periods, managing high call volumes
• Ensure all patient records and interactions are kept confidential and secure
• Collaborate with other team members to ensure smooth day-to-day operations in the healthcare facility
• Continuously develop and improve customer service skills to enhance patient experience
• Proficiency in using Allscripts and EHR SYSTEM for patient management
• Ability to promptly answer and manage inbound calls, ensuring efficient customer service
• Experience in checking patients in and out of the facility
• Strong documentation skills, with attention to detail and accuracy
• Familiarity with insurance referrals and verification processes
• Capability to schedule patient appointments effectively and accurately
• Exceptional customer service skills, with a focus on patient satisfaction
• Experience in a call center environment, particularly in a healthcare setting
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously
• Strong interpersonal skills, with the ability to communicate effectively with patients, their families, and medical staff.