Lowell - Customer Service Representative II

We are offering a permanent employment opportunity in the industry for a Customer Service Representative II, based in Memphis, Tennessee. This role involves a variety of responsibilities including handling and resolving customer complaints, processing customer credit applications, and maintaining accurate customer records.

• Efficiently interact with customers to provide information pertaining to inquiries about products and services.
• Resolve service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Reach out to customers to respond to inquiries or to inform them of claim investigation results and any planned adjustments.
• Handle unresolved customer grievances by referring them to designated departments for further investigation.
• Keep an accurate record of customer interactions and transactions, documenting details of inquiries, complaints, comments, as well as actions taken.
• Utilize computer applications such as Microsoft Word, PowerPoint, and Excel, as well as Google Sheets for various tasks.
• Independently manage time and tasks, while also demonstrating good customer service skills with external contacts.
• Perform data entry tasks as needed and be comfortable answering inbound calls.
• Monitor customer accounts and take appropriate action when necessary. • Proven experience in Customer Service is essential.
• Must have proficiency in Data Entry tasks.
• Familiarity with Office Functions is required.
• Experience in Reporting is an asset.
• Proficiency in Microsoft Excel is necessary.
• Ability to handle Answering Inbound Calls efficiently.
• Experience with Microsoft Word is required.
• Knowledge of About Time software is preferable.
• Familiarity with Billing procedures and systems.
• Understanding of Merchandising strategies is beneficial.
• Experience in Claim Administration is valued.
• Proficiency in Microsoft PowerPoint is necessary.
• Knowledge of Financial Notes is a plus.
• Proficiency in Microsoft Office Suites is a must.
• Familiarity with Adjustments in a customer service context is needed.
• Experience in handling Complaints effectively is required.
• Must possess strong Interpersonal Skills.
• Basic to advanced Computer Skills are necessary.
• Ability to work Onsite is required.
• Must have strong Written Communication skills.
• Experience in Resolve Customer Complaints is a must.
• Proficiency in various Computer Programs is beneficial.
• Knowledge of ST Microcontroller is a plus but not a requirement.
• Familiarity with Google Sheets is necessary.
• Ability to manage External Contacts efficiently is required.