Asset Management Operations Specialist I - Market A

We are offering a long-term contract employment opportunity for an Asset Management Operations Specialist I - Market A in the manufacturing industry, located in Wayne, Pennsylvania in this role, you will be expected to handle various administrative tasks, process customer credit applications, maintain customer records, and provide lifecycle management support.

Responsibilities:

• Ensure accurate and efficient processing of customer credit applications
• Maintain and manage customer credit records, ensuring they are up-to-date and accurate
• Handle administrative tasks as assigned, including but not limited to, incoming mail review and documentation
• Support lifecycle management for specific programs, including early and end of lease quoting
• Ensure understanding and adherence to all program agreements when quoting
• Manage the team e-mail box, ensuring timely and accurate distribution of all requests
• Reconcile unapplied cash for accurate posting and accounting
• Process checks applications accurately and in a timely manner
• Conduct research and submit refund requests when necessary
• Handle overflow phone calls, answering basic lease questions as needed
• Generate and track missing and damaged invoices, administering second and final demand letters as needed.
• Proficiency in Microsoft Office Suites, including Microsoft Word and Excel.
• Strong customer service skills and ability to handle customer queries effectively.
• Excellent communication skills, both verbal and written.
• Experience in operations, specifically within a manufacturing industry.
• Ability to manage invoices, including handling missing invoices, refund requests, and delinquencies.
• Proficient research skills for identifying and resolving discrepancies.
• Knowledge of Human Resources (HR) Administration.
• Experience with email correspondence and detail-oriented communication.
• Ability to perform reconciliations in a timely and accurate manner.
• Familiarity with financial notes and their appropriate application.
• Experience in answering and directing queries to the appropriate department.
• Ability to handle staffing requirements, including terminations.
• Competency in managing receipts and invoices.
• Experience with Oracle or similar database management systems.
• Understanding of Backup Technologies and their application in asset management.
• Ability to work onsite as per job requirements.
• Familiarity with HealthCare.gov or similar platforms would be a plus.