Bilingual Customer Service Representative
Robert Half Amherst
We are in search of a Bilingual Customer Service Representative to be a part of our team located in Amherst, Massachusetts. The role primarily consists of answering inbound calls, providing top-notch customer service, and performing data entry tasks in a call center environment.
This position offers a short term contract employment opportunity.
Responsibilities:- Efficiently handle inbound and outbound customer calls
- Provide exceptional call center customer service
- Accurately enter customer data and order details
- Maintain up-to-date customer records
- Respond to customer inquiries via email correspondence
- Utilize Microsoft Excel and Microsoft Word for various tasks
- Schedule appointments as per customer requirements. • Proficiency in two languages
- Experience in answering inbound calls
- Familiarity with call center customer service operations
- Exceptional customer service skills
- Ability to perform accurate data entry tasks
- Proficiency in email correspondence
- Experience with both inbound and outbound calls
- Proficiency in Microsoft Excel
- Proficiency in Microsoft Word
- Experience in order entry processes
- Ability to schedule appointments effectively and efficiently
Robert HalfAmherst (MA)
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Job Description
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