Workplace Experience Coordinator

This role involves a significant amount of customer service, administrative duties, and coordination of various office functions.

• Coordinate activities related to workplace services, including administrative support for teams managing and directing services
• Manage reception area, including greeting visitors, setting up pantry and conference rooms, creating badges, and managing visitor lists
• Handle work orders for building and equipment services as needed
• Offer administrative support to the Workplace Experience leadership team, including managing expenses, coordinating meetings, and overseeing office and workplace experience equipment care and supply management
• Maintain the accuracy, production quality, and retention of program materials, including the administration of SharePoint sites or similar digital tools
• Ensure compliance of client and company materials with brand guidelines
• Utilize and maintain the integrity of databases and other digital tools associated with service delivery
• Manage billings for business services ensuring they are invoiced and billed as required
• Attend move meetings and coordinate all moves with client contacts
• Respond to customer requests and complaints regarding Workplace Experience services effectively and promptly. • Excellent customer service skills, with a proven track record of providing assistance and support to both employees and guests.
• Strong communication skills, both verbal and written, to ensure clear and effective interaction with all levels of the organization.
• Familiarity with basic office functions, including but not limited to, filing, photocopying, and document handling.
• Proficiency in Microsoft Excel, Word, and Outlook, with the ability to create spreadsheets, documents, and manage emails effectively.
• Understanding and ability to implement various procedures related to the role.
• Experience with billing functions, including invoice processing and expense reporting.
• Knowledge of materials handling and maintaining inventory of office supplies.
• Quality assurance skills, with the ability to monitor and maintain standards in the workplace.
• Experience in managing databases, including data entry and retrieval of information.
• Familiarity with Human Resources (HR) administration tasks, including onboarding new employees.
• Ability to create effective presentations using Microsoft PowerPoint.
• Knowledge of time management software 'About Time' or similar tools.
• Demonstrated leadership skills, with the ability to guide and influence others.
• Understanding of production processes and workflow in a corporate environment.
• Experience in receptionist duties, including handling incoming calls, greeting visitors, and managing appointments.
• Knowledge of security protocols and procedures in a corporate setting.
• Experience in managing relationships with vendors and service providers.
• Strong digital literacy, with the ability to use various digital tools and platforms.
• Knowledge of property management, including maintenance and repair processes.
• Excellent communication skills, with the ability to clearly convey information and instructions.