Application Support Specialist
Search Ingenuity Chesterfield
POSITION SUMMARY: Will be given direction, and defined system objectives and scope. May conduct research and fact-finding to help supply information for the development or modification of Information Technology systems and/or processes. Should have a full understanding of the end-products (applications) to support, and gives the effort, and has the ability to get up to speed quickly.
May help prepare detailed specifications from which programs will be written, but mainly uses existing programs and/or process to accomplish business needs. Under direction, will use built solutions and/or processes to satisfy the business, tests, and builds/updates respective documentation.
Production system knowledge and excellent customer service skills needed. Ability to learn quickly. Excellent written and verbal communication skills. Ability to work with users to define and solve problems associated with PC hardware and software products.
May help prepare detailed specifications from which programs will be written, but mainly uses existing programs and/or process to accomplish business needs. Under direction, will use built solutions and/or processes to satisfy the business, tests, and builds/updates respective documentation.
May be assigned with supervision, some smaller in scale TSQL, needed Reports, and/or applications/processes. Requires minimal guidance on projects, and does not deviate from set policies or procedures. Does all work using Quality Assurance guidelines.
POSITION QUALIFICATION REQUIREMENTS:
Knowledge and Abilities: Bachelor’s or Associates degree (or equivalent experience) required, with emphasis in computer science (business or math) preferred. Basic knowledge of Software Development Life Cycle, software version control, and web-based and/or client server programming techniques.Production system knowledge and excellent customer service skills needed. Ability to learn quickly. Excellent written and verbal communication skills. Ability to work with users to define and solve problems associated with PC hardware and software products.
Able to follow decisions regarding defined tasks. Must be a self starter with attention to detail and gives high effort. Company Business type data experience is a plus – Real Estate and/or Tax.
Experience:
- Essential Knowledge and Abilities listed above
- Basic maintenance and development knowledge of software, applications/processes, and vendor solution integrations.
- Organizational, analytical, reasoning and problem solving skills.
- Ability to provide deliverable/task estimation for effort/work and duration.
- Basic knowledge of software development needs (programming languages, documentation, etc.)
- Working knowledge of and experience working with a variety of PC products (Microsoft Office, etc.)
- Some TSQL knowledge (selects, updates, and deletes) - data manipulation, transaction locking, table definitions and relationships, and the use of indexes.
- Effort, willingness, and ability to learn and progress
Plus: Image manipulation (Photoshop, and Adobe).
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