Business Process Consultant
Business Process Consultant
Location: Dulles, VA
Must have a Public Trust
Job Description:
Node is supporting a U.S. Government customer on a large mission-critical development and sustainment program to design, build, deliver, and operate a network operations environment including introducing new cyber capabilities to address emerging threats.
Node is seeking a Business Process Consultant to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
Responsibilities include:Lead & collaborate with customers in their efforts to take advantage of the ServiceNow platform to improve their ITSM and ITIL processes
Be a key member of an overall engagement team focused on delivering customer outcomes
Lead customer design workshops
Guiding customers in defining and refining business requirements for functional aspects of the solution
Drafting user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving themManaging and communicating ITSM process and business requirements to the delivery team to ensure that the proposed solutions meet customer expectations
Contribute towards continuous improvement of leading practices
Growing and mentoring other members of ServiceNow and the partner ecosystem
Requirements
Required Skills:
Must be a US CitizenMust be able to obtain DHS program suitability prior to starting employment
Must be able to obtain a TS/SCI Clearance
8+ years of directly relevant experience
2+ years of experience with the ServiceNow platform supporting ITSM and ITIL process flow development and tuning
Significant consulting experience within complex, global organizations with the ability to influence and consult in an ITIL / ITSM Services environment.Experience in defining and deploying future-state ITSM processes and in identifying solutions from a people, process, and technology perspective
Excellent communication and presentation skills
Experience in analyzing and recommending ITSM strategies based on business priorities
Excellent interpersonal skills, customer-centric attitude and experience working with a diverse team
Strong problem-solving and analytical skills with an aptitude and passion for learning new technologies Familiarity with the ServiceNow platform, including the development of customizations beyond out-of-box Strong documentation and technical writing experience.
Desired Skills: Experience with Scaled Agile Framework (SAFe) knowledge and experience
Experience with collaboration tools including MS Teams, MS Outlook, MS SharePoint, Atlassian Jira, Atlassian Confluence, and Atlassian Jira Align
Required Education:Bachelors degree in Systems Engineering, Computer Science, Information Systems or related technical field. Two years of related work experience may be substituted for each year of degree-level education.
Company Overview:Node.Digital is an independent Digital Automation & Cognitive Engineering company that integrates best-of-breed technologies to accelerate business impact.
Our Core Values help us in our mission. They include:
OUR CORE VALUES**Identifying the~RIGHT PEOPLE~and developing them to their full capabilities**
**Our customers Mission is our Mission. Our~MISSION FIRST~approach is designed to keep our customers fully engaged while becoming their trusted partner**
**We believe in~SIMPLIFYING~complex problems with a relentless focus on agile delivery excellence**
**Our mantra is ~Simple*Secure*Speed~ in delivery of innovative services and solutions**
Benefits- Medical (100% Coverage for Employee)
- Dental
- Vision
- Basic Life (100% Coverage for Employee)
- Health Saving Account
- 401K
- Three weeks of PTO
- 10 Paid Holidays
- Pre-Approved Online Training