UX Designer-Contract

Who is Cover Whale?

Cover Whale improves road safety by combining the insurance products we sell with our data-driven driver coaching and safety program. Our safety program is proven to save lives while delivering better insurance for our drivers.

Founded in 2019, Cover Whale recently closed a $27.5M Series A funding round with Morgan Stanley Expansion Capital and is continuing to scale and expand its business. We were also acknowledged in Forbes as one of America's Best Startup Employers 2023 (forbes.com). For more information, please visit www.coverwhale.com.

Join us in the mission!

Job Description:

We are seeking a talented UX Designer to join our dynamic team at Cover Whale. As the UX Designer, you will play a crucial role in enhancing external and internal user experience, including the trucking platform, and Admin portal, ensuring intuitive and user-friendly interactions for our agents, UWs, Actuarial, Billing and Collections team, and the Customer Experience Team.

What will you Do:

• Partner with the UX Lead to enhance the UX design strategy and direction for digital products and services in collaboration with product managers, project managers, developers, and other stakeholders.
• Conduct user research, usability testing, and analysis to inform design decisions and enhance user satisfaction.
• Create wireframes, prototypes, user flows, and journey maps to effectively communicate interaction and design ideas.
• Establish and maintain design guidelines, best practices, and standards.
• Collaborate closely with external vendors, internal and external engineering teams, and product managers to deliver compelling user experiences that align with business goals.
• Advocate for user-centered design principles and methodologies within the organization.
• Monitor and analyze user feedback and behavior to continuously improve the user experience.
• Ability to work in a start-up environment where roles and responsibilities flex based on the needs of the team and the company.
• Ability to understand the work completed and work remaining and be able to move it forward (instead of reinventing).
• Work on initiatives that may not directly relate to UX design, but bring in elements like process mapping, business process design, and minor content writing.
• Stay current with industry trends, best practices, and technologies related to UX design and usability.

• Bachelor's degree, preferably in Design, Human-Computer Interaction (HCI), or related field.
• Proven experience (4+ years) as a UX designer, UX lead, or similar role within the Property & Casualty Insurance industry or related field.
• Strong portfolio showcasing UX design projects and processes, including wireframes, prototypes, and user research.
• Proficiency in design tools such as Figma.
• Solid understanding of front-end development technologies, along with integration with data sources and applications, and their impact on UX design.
• Experience with Agile/Scrum/Kanban methodologies and working in cross-functional teams.
• Excellent communication, presentation, and interpersonal skills.
• Ability to manage multiple projects and stakeholders in a fast-paced environment.

Preferred Skills:

• Experience with accessibility standards and best practices.
• Knowledge of data analytics and its role in UX design decisions.