Care Team Specialist I (Part Time)

Overview:

As our next Care Team Specialist I, you will connect with people each day offering prayer and spiritual support over the phone, through email, or on social media.

You will be working on the Pastoral Care team, which is a fast-paced and dynamic environment that handles a high call-volume. Your role will be challenging no doubt, but you have a tight-knit team of people who love and support one another. Warning: The Pastoral Department is known for having lots of snacks, Nerf guns, games, laughter, and you may experience deeper growth in your own faith.

PT Hours available:

• Saturday - Monday 2:00 PM – 10:30 PM
• Monday, Friday & either (Tuesday, Wednesday, Thursday, or Saturday) 2:30 PM - 10:30 PM
• Monday, Friday & either (Tuesday, Wednesday, or Thursday) 9:00 AM - 5:00 PM
• Must be able to work holidays as needed.

Location: On-site in our Franklin, TN office

Responsibilities:

• Answer pastoral phone calls and complete initial intake and assessment.
• Provide crisis call screening and follow-up to all incoming communication channels, working closely with the ministry pastoral team.
• Pray with callers without counseling, advising or rebuking. For liability reasons, this role does NOT provide pastoral counsel at all.
• Provide caller resources and scripture to assist them in their situation.
• Demonstrate an understanding of scripture by including appropriate verses in responses; demonstrating the different tone that accompanies the Air1 voice vs. K-LOVE.
• From a pastoral support perspective, respond to email, social media and other communication from listeners.

Qualifications:

• 2+ years of experience within some sort of prayer ministry is required. (i.e. Church, school, etc.)
• Solid understanding of scripture and demonstrate strong knowledge of God's word.
• Must be able to demonstrate discernment on spiritual issues and have excellent listening skills.
• Excellent interpersonal and communication skills.
• Strong computer skills; knowledge of MS Office products (Word, Excel, Outlook), and Social Media platforms, ability to learn EMF-specific systems. Minimum keyboard speed of 45 WPM.
• Ability to multi-task inbound/outbound calls and verbal/written communication.
• Familiarity to Christian/Biblical approach to spiritual care services a plus.
• Associates degree (or higher) in biblical studies, theology or equivalent a plus!
• Bilingual skills a plus!
• Because this is an on-site position, candidates within commute distance of Franklin, TN are preferred.
• VALUES FIT is top priority. Do our values align with yours? Mission, Beliefs & Values

Also, as a religious non-profit organization, the Company is not governed by the CA Fair Employment and Housing Act.”

Empathy, compassion, Bible, Church, Ministry, phone, call center, crisis, prayer, christian jobs