Customer Service Representative

Overview:

The perks of working here

• Competitive Pay
• Good Benefits including:
• Medical
• Dental (with orthodontic)
• Disability
• Vision
• Life insurance
• 401K with company match
• Paid Time Off (PTO) and Paid Holidays
• Growth opportunities in a stable and safe work environment
• Collaborative and positive team culture

Responsibilities:

Revolution is now hiring for a Customer Service Representative to join its dynamic team. The successful candidate will contribute to a collaborative and motivating work environment and address customer issues/concerns. This position does require being on-site Monday-Friday.

• Handle inbound calls, emails, and faxes from various sources, including customers, sales representatives, and brokers.
• Follow customer service procedures, policies, and standards and assist in identifying and cataloging new processes.
• Collaborate with appropriate parties and business units to identify the drivers leading to business success.
• Handle transactions with a high level of accuracy.
• Interpret and apply systems knowledge and tools to manage customer requests.
• Demonstrate knowledge of product/service features used in customers’ business.
• Maintain accurate records and document all customer service activities and discussions.
• Consistently deliver a comprehensive, positive service experience to customers.
• Build sustainable relationships with internal and external customers.

Qualifications:

• Associates degree and/or equivalent business-related experience preferred.
• Experience in Customer Service in a manufacturing environment preferred.
• Excellent collaboration and communication skills.
• Excellent customer care and focus; ability to effectively assess customers’ needs and provide answers, troubleshooting assistance, or resolutions.
• Honest, optimistic, and a team player.
• Pragmatic and action-oriented with the ability to adapt quickly to changing business conditions and priorities.
• Proficient computer skills in MS Office Suite with working knowledge of customer service software, databases, and tools.
• Able to multitask, prioritize and manage time efficiently.
• Proactive self-starter with the ability to accurately handle multiple transactions in high demand, fast-paced environment.
• Demonstrated focus on a positive customer experience and exceeding customer expectations.
• High level of integrity and ethics.

About Revolution

And we’re just getting started. Learn more at revolutioncompany.com.

Revolution welcomes diversity and is An Equal Opportunity/Affirmative Action Employer – Minority / Women / Disability / Veteran and other protected categories are always encouraged to apply.

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