Implementation Project Manager

POSITION SUMMARY:

The ideal candidate has extensive, successful experience managing SaaS implementation project teams comprised of diverse skills across multiple locations.

ESSENTIAL FUNCTIONS / PRIMARY DUTIES:

To perform this job successfully an individual must be able to perform each essential function satisfactorily. Essential functions and primary duties may vary, but include:

• Manage SaaS-based implementation and upgrade projects while ensuring time, budget and scope expectations are met.
• Gather customer data in a timely manner, work with the customer to prepare and validate data, and load data into the new product.
• Gather business and functional requirements from the customer and configure the product(s) according the specifications.
• Work with engineers to translate business needs into documented technical requirements
• Ensure best practices are implemented, understood by the customers and in use at launch
• Facilitate user acceptance testing with customers and receive customer sign-off
• Use project plans, customer management skills and tools to ensure timely and accurate customer decisions and actions during the implementation process
• Work closely in partnership with the customer and internal team members to ensure all parties are clear in expectations, responsibilities and outcomes
• Manage risks and issues to prevent project delays or overruns, while escalating when appropriate.
• Work with leadership to manage priority of work across projects
• Look for opportunities to improve process, templates and tools to scale project management and implementation processes

QUALIFICATIONS:

Knowledge of:

• Project management best practices, methodologies and deliverables
• SaaS implementation, configuration, integration and migration techniques
• Data gathering, validation and preparation techniques
• Organization and time management skills for managing multiple projects and assignments
• Business and productivity tools such as presentation, document, spreadsheet, project and task management software

Ability to:

• Take ownership of assigned responsibilities and independently execute while using good-judgement when to seek help to ensure successful outcomes
• Accurately communicate team and individual capacity, and understand priorities
• Exhibit superior customer focus and professionalism even in stressful situations
• Provide leadership and influence others to achieve exceptional results and meet /exceed customer expectations
• Effectively and diplomatically communicate both orally and in writing
• Adapt to changes in priority and effectively align efforts for successful execution

Experience/Training:

Experience:

4+ years of project management experience with SaaS implementations. Experience in workplace management is a plus. Must have demonstrated experience in successfully leading cross-functional teams on software projects that are on-time, within budget and according to customer and contractual expectations.

Education / Training:

Bachelor’s degree. A technical or business discipline is preferred

PERSONAL CHARACTERISTICS:

• Quick learner with passion for acquiring new skills, learning new products and understanding the business and/or industry drivers for solutions
• Customer focused with passion for exceeding customer expectations and enabling customers to achieve their tactical and strategic goals
• Commitment to continuous improvement by striving for individual, team and organizational growth
• Ability to understand and follow verbal and written communication
• Detail oriented with the ability to work with minimum/no supervision
• Team player willing and able to contribute to group goals and objectives.