Care Coordination Team Member - Tennessee Eye Care (Harriman)

Responsibilities:

Tennessee Eye Care - Harriman, a division of Summit Medical Group has an excellent opportunity for a Care Coordination Team Member. This is a full time opportunity.

Examples of Duties ( List does not include all duites assigned):

• Communicates with patients and staff using multiple advanced communication tools, including phone, online chat, email, fax, and postal mail.
• Answer and resolve patient inquires in a professional, empathetic, and patient-centered manner.
• Utilize established practice guidelines to ensure patient issues are addressed in a timely manner and when necessary, transfer calls to appropriate person at practice for additional consultation.
• Uses computerized scheduling system to schedule/reschedule appointments determining the right amount of time required for each patient appointment.
• Provides accurate and detailed information, updates patient records using different management information systems at TEC.
• Sends detailed confirmation to the patient detailing when and where the appointment will be, providing directions, as well as instructions for any labs or imaging.
• Assists patient with completing authorizations, managing and coordinating referrals and assisting with prescription refills.
• Identifies opportunities to improve work processes, environment, and changes in practice protocols, remains current on new developments in healthcare.
• Attends scheduled training sessions for phone support, customer service, system upgrades, newly acquired clinical systems, or other relevant training sessions, as directed by the manager.
• Assists in training/orientation of new personnel under the direction of the manager and/or supervisor.
• Maintains strictest confidentiality both internally and externally.
• Actively participates in site-level Quality Improvement Activities. Each employee will contribute to the continual evaluation site performance as well as the implementation and measurement of improvement activities that increase the quality of care provided to patients.
• Adheres to expectations of the established corporate compliance plan.
• Performs related work as assigned.

Qualifications:

Education

High School Diploma required. College or vocational credit preferred.

Experience

Clinical experience preferred. Insurance company, manager care, call center, procedural, and customer service experience preferred.

Overview:

Summit provides healthcare services to more than 370,000 patients, averaging over one million encounters annually. For more information, visit www.summitmedical.com

Pre-employment drug testing will occur prior to starting work and only candidates who pass the drug test will be considered eligible for employment.