Customer Service Representative -Producer Services
Robert Half Chicago
We are currently offering a long term contract employment opportunity for a Customer Service Representative -Producer Services. As part of our team, you will be tasked with providing superior customer support in a fast-paced, high-volume environment.
You will be responsible for handling customer inquiries through inbound and outbound calls and emails, maintaining customer records and ensuring customer satisfaction.
Responsibilities:- Deliver exceptional customer experiences via incoming telephone calls and emails.
- Resolve customer inquiries by navigating multiple systems and applications to research and analyze requests.
- Maintain performance and quality standards to ensure a positive customer experience.
- Work collaboratively with team members and business partners to meet customer needs.
- Handle special requests and complete additional tasks as needed.
- Demonstrate strong problem-solving skills and attention to detail in a fast-paced environment.
- Learn the basic concepts of personal insurance principles and the products we offer.
- Assume ownership and demonstrate timeliness in handling customer requests in an accurate and detail oriented manner.
- Build rapport with customers and respond to their needs in a compassionate, respectful, accurate, and timely manner.
- Analyze information to make appropriate decisions and solve problems. • Strong customer service skills are required
- Excellent communication skills are essential
- Proficiency in Microsoft Excel is necessary
- Operational and research skills are needed
- Experience with both inbound and outbound calls is beneficial
- Knowledge of insurance principles and practices is advantageous
- Familiarity with the 'About Time' software is desirable
- Previous experience in revenue accounting is beneficial
- Ability to perform ad hoc financial tasks is required
- Experience in claim administration is important
- Knowledge of property insurance is a plus
- Collaboration skills are key for team-based projects
- Basic computer skills are necessary
- The role may require onsite visits
- Strong decision-making skills are needed
- Experience in underwriting is beneficial
- Ability to work with business partners is essential
- Experience in disability claims is a plus
- Adherence to quality standards is required
- Ability to communicate in a detail oriented manner is necessary
- Superior customer service skills are required
- Knowledge of 'A Plus' software is advantageous
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