Help Desk Analyst I
Robert Half Los Angeles
Help Desk 1 (Evening Shift)
Hours: 3pm - Midnight (Sunday - Thursday)
$70K - $75K + benefits
MUST BE WITHIN ONE HOUR COMMUTE OF DOWNTOWN LOS ANGELES- 90% remote. Must be onsite for 1 month of training and then fully remote with occasional onsite throughout the year.
We are offering an exciting opportunity for a Help Desk Analyst I in the legal industry based in Los Angeles, California. As a Help Desk Analyst I, you will handle a variety of tasks related to troubleshooting, software application, and delivering excellent customer service.
Responsibilities:
- Address and solve approximately 25-35 incidents daily in a detail oriented Help Desk environment
- Proficiently operate with Microsoft Office Suite 2013/2016/2019/365
- Troubleshoot software applications and provide training on commonly used legal applications as necessary
- Provide expert support for Windows performance and connectivity issues
- Deliver excellent customer service to all clients and users
- Handle printer problems and service desk tickets
- Operate audio video systems effectively
- 2+ years of professional experience in a Help Desk role managing issues remotely through a ticketing system
- Minimum of a Bachelor's degree in a related field preferred
- Willingness to work evening shift
- Skilled in managing Service Desk Tickets
- Proficient in using Microsoft Office 365
- Capable of resolving Audio Video related issues
- Experienced in troubleshooting Printer Problems
- Strong problem-solving and communication skills
- Ability to work under pressure and meet deadlines
- Knowledge of legal terminology and procedures nice to have
- Familiarity with law firm's computer systems and software nice to have
- Ability to maintain confidentiality of sensitive information
- Proven track record of providing excellent customer service.
FOR IMMEDIATE CONSIDERATION PLEASE CONNECT WITH CATHERINE HAMILTON AT ROBERT HALF
Robert HalfLos Angeles
Gormly on LinkedIn and Apply Now!
Qualifications:
• 3+ years of experience in a Help Desk or Desktop Support role, preferably in a law firm or similar professional industry.
• Strong understanding of iManage or other document management systems...
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