Service Scheduler/Dispatcher

At Reliable Fire & Security a Service Scheduler/Dispatcher plays an important part in the process of serving and helping customers because, without a dispatcher, materials, and personnel rarely get to where they need to be. If you enjoy working with people, pay close attention to detail, and are skilled at compiling reports then a service scheduler/dispatching job is just right for you.

Job Description:

• Arrange for scheduling of technicians for service work, inspections, and emergency service calls.
• Address problems, questions, and service requests for equipment in an efficient manner.
• Confer daily with supervising personnel and customers to determine what needs to be done and where, and prepare work orders to guarantee that everything is in place when the job is scheduled to start.
• Maintain records and files of services performed, customer requests, expenses, charges, inventory and additional dispatch information.
• Develop new and innovative ways to organize information to increase efficiency.
• Handle scheduling changes and issues to ensure consistent dispatch of our field force.

Qualifications/Experience:

• Prior experience in dispatching/scheduling in a service environment (i.e. HVAC or Plumbing).
• Customer service experience in a call-center environment.
• Good communication, multitasking, and problem-solving skills.
• High school diploma or GED.
• Proficiency in Microsoft Office (Word and Excel).
• Pass background check, drug test.

Benefits:

• Medical, Dental, and Vision Insurance
• Life Insurance
• LTD Insurance
• Paid Vacation / Sick Leave
• 401K
• Other Voluntary Benefits