Delivery Team Supervisor
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We are looking for a Delivery Team Supervisor who is excited about building an amazing team of people who will have a huge impact on our customer experience. You will be responsible for leading the day to day operations of a residential delivery program.You are a solution-oriented individual striving to provide a “Remarkable Delivery Experience” to our customers while promoting a safe and productive workplace. You are competent driving straight trucks, installing large products in homes, and understand dispatch operations and other clerical tasks required to support our delivery teams.
The Delivery Team Supervisor is an essential contributor to the Article team. Responsibilities and daily tasks include:
- Leading, coaching and supporting dispatch and delivery teams
- Maintain and report on multiple key performance indicators related to safety, customer service, and productivity.
- Interface with other departments to execute on new initiatives and issue resolution.
- Investigate, report, and act on safety or customer service issues occurring in your region.
- Oversee local procurement and interact with vendors including those providing trucks, repair, fuel, insurance, uniforms, telecommunications, and more.
- Monitor hours worked, overtime, and ensure accurate submission of payroll.
- Lead the recruiting, training, and onboarding process for new employees.
- Maintain driver and vehicle logs.
- Ensure employee compliance with Article policies and regulations.
- Perform delivery or dispatch operations for the purpose of training, accommodating significant business surges or staff shortages.
- 3 years’ experience in any area related to pickup and delivery services, moving, or residential delivery.
- Front-line experience delivering furniture to residences or in the moving business.
- Route dispatch experience within the respective region.
- 1 year of direct customer interaction/service in any field.
- 2+ years supervisory experience of a final mile delivery team of 15-20 drivers.
- Valid Driver's License
Preferred candidate would also possess:
- 2 Years of experience driving trucks over 16 feet or operating heavy equipment.
- 1+ Year experience in customer service
- Good driving record with no serious infractions.
- Ability to pass DOT physical and drug test.
Benefits
We want Article to be an amazing place to work, and we do our part to take care of our team. In addition to a competitive salary, we provide:
- The tools you need to get your job done well!
- Access to a benefits package with all the bells and whistles.
- Paid sick days and 3 weeks of vacation
- LTD and Group Life Insurance
- Discounts on our products so you can style your home how you like it.
>>PLEASE CLICK ON THE LINK BELOW TO APPLY
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Ready to become a Particle? Apply today. We're excited to meet you.