Dispatcher 2nd Shift
Overview:
Dispatcher, 2nd Shift
If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take pride in being a great place to work and providing excellent pay with top benefits.
The hourly pay rate for this position is between $19.00-$21.00, depending on experience.
Responsibilities:
Hiring immediately for full-time 2^nd shift dispatcher position at Roto-Rooter’s Baltimore area Call Center. Bilingual skills preferred, but not required. This is an evening position that may include weekends.- Serve as liaison between our field service technicians and customers.
- Distribute jobs to field service technicians.
- Manage the workload of service technicians in a multi-state region.
- Interact with customers to keep them informed of the arrival status of their assigned service technician.
- Relay necessary job details and other information to the service technician.
- Resolve any customer service concerns.
Requirements:
- Ability to multi-task
- Bilingual skills are a plus
- AS400 knowledge is preferred
- Excellent customer service skills
- A working knowledge of Microsoft Word and Excel programs
- Self-starter who is organized and thorough with attention to detail and thrives in our fast-paced work environment
Benefits:
At Roto-Rooter we believe our greatest investment is in our employees. We prioritize the health and well-being of our team and their families. That’s why we offer an extensive employee benefit package including:
- Medical insurance with a Prescription Drug Card
- Accident and Critical Illness Insurance
- Dental Insurance
- Vision Insurance
- Paid Vacation
- Paid Training
- Life Insurance
- Matching 401K Retirement Savings Plan
- Tuition Reimbursement
- Profit Sharing
Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout our 86 years in business, we've found that military training and structure are a great fit at our company.
EEO Statement:
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.
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