Customer Support Representative

This role encompasses handling inbound customer calls, solving their queries, and assisting them with technical troubleshooting issues. This opportunity offers a contract to permanent employment type.

• Answer inbound customer calls and provide exceptional customer service.
• Handle email correspondence with customers promptly and professionally.
• Carry out data entry for order entries and maintain customer records.
• Schedule appointments as necessary, managing time effectively.
• Provide technical support to customers, troubleshooting issues as they arise.
• Collaborate with the team to investigate and resolve issues according to established guidelines.
• Educate customers about the range of products and services offered.
• Use Microsoft Excel and Word to maintain records and perform other functions.
• Keep track of customer accounts and take appropriate action when needed.
• Document actions and discussions accurately. • Proficient in answering inbound calls and providing quality customer service.
• Prior experience in a call center customer service role in the medical devices industry.
• Ability to perform data entry tasks with high accuracy and efficiency.
• Excellent email correspondence skills to handle customer queries and complaints.
• Experience in both inbound and outbound calls, demonstrating strong communication skills.
• Proficiency in Microsoft Excel and Microsoft Word for administrative tasks.
• Capable of handling order entry operations in a timely and accurate manner.
• Ability to schedule appointments effectively, considering the needs and availability of all parties involved.