Healthcare Receptionist

Job Description and Responsibilities:

Willow Valley Communities is hiring a Healthcare Receptionist to operate a multiline telephone system to answer incoming calls and direct callers to appropriate Team Members. The Healthcare Receptionist is responsible for assigned clerical functions including verbal communications with visitors, Residents, and other Team Members in person or by phone.

Opportunities with WVC:

• Tuition Reimbursement
• Scholarships
• Weekly Pay
• TM Events and Recognition
• Plus many more

Wage:

• $15/hr + based on experience

Responsibilities:

• Models exemplary customer service and the MORE values towards Team Members and Residents.
• Creates a positive, encouraging, and educational environment for Team Members.
• Ensures consistency among Supportive Living Communities in all operations, policies, and procedures.
• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate Team Member or departments.
• Takes and delivers messages or transfers calls to voicemail when appropriate Team Members are unavailable.
• Answers questions about organization and provides callers with address, directions, and other information.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate Team Members.
• Monitors visitor access and issues passes when required.
• Provides assistance with Resident appointments, which may vary depending on the building (i.e. beauty shop, physician, transportation to appointment, etc).
• Receives, sorts, routes, and forwards mail and deliveries.
• Maintains business machines.
• Creates, prints and mails memos, correspondence, reports, and other documents when necessary.
• Answers alarms as quickly as possible, summons assistance, or assists as appropriate.
• Monitors entrance and elevators for potential elopements.
• Maintains monies and documentation for cash box and Resident funds, mary vary depending on the building.
• Completes admission and discharge notifications.
• Assists in emergency response system.

Qualifications:

• Experience is preferred
• Computer literacy is required

Hours:

• 25 hrs/wk

Schedule:

• 4:00pm-8:00pm Mon-Fri

Location:

• The Glen of Willow Valley Communities
• 675 Willow Valley Square, Lancaster, PA 17602