Customer Service Representative I - Robert Half - ref. n6730323

The job function extends to both inbound and outbound customer service, and requires efficient management of customer accounts and records.

Responsibilities:

• Provide customer service by responding to inquiries and resolving complaints
• Maintain comprehensive records of customer interactions, including details of inquiries, complaints, comments, and actions taken
• Resolve customer service or billing complaints by performing various activities such as adjusting bills and offering possible solutions
• Contact customers to notify them of claim investigation results and any planned adjustments
• Refer unresolved customer grievances to designated departments for further investigation
• Use computer applications such as MS Outlook for data entry and customer/client information documentation
• Process customer credit applications with accuracy and efficiency
• Independently manage your time to ensure all tasks are completed within given deadlines
• Utilize your interpersonal skills to build strong relationships with customers
• Use your verbal and written communication skills to effectively communicate with customers and team members. • Proficiency in customer service practices and principles
• Experience with data entry and maintaining accurate records
• Familiarity with Microsoft Outlook and other computer programs
• Knowledge of time management software, such as About Time
• Understanding of billing processes and procedures
• Experience in merchandising and product presentation
• Familiarity with claim administration and making adjustments
• Ability to handle and resolve customer complaints effectively
• Strong interpersonal skills for interacting with customers and team members
• Excellent written communication skills for email correspondence and reporting
• Ability to resolve customer complaints swiftly and professionally
• Comfortable with using computer programs to perform job duties.