Administrative Assistant
Department Overview:
The Administrative Assistant of Provider Enrollment is responsible for providing administrative support for
the Provider Enrollment team. This position will update provider information utilizing enrollment software.
They will use independent judgement in analyzing situations and making decisions based on advanced
knowledge of OHSU policies and procedures for reviewing and updating provider license information,
correcting provider profiles, working with departments and external carrier sites. They will gather information from multiple sources and compile into one formatted document to be sent externally. This position will maintain the Provider Enrollment information on OHSU’s internal O2 and Bridge sites.They are also responsible for performing routine clerical and departmental activities.
Function/Duties of Position:
Secretarial / Administrative:
- Providing secretarial support to managers, other department staff and organization as needed.
- Composes and word processes correspondence, reports, memos and other documents.
- Takes minutes at meetings and answers phone.
- Answers provider enrollment questions requiring research or technical knowledge.
- Receives and reviews incoming mail and requests for information; determines mail needing further research and responds to items not requiring supervisory review or resolution.
- Purging old documentation and preparing for appropriate disposal according to guidelines provided.
- Assisting departmental staff with activities as needed.
- Report creation and distribution.
- Uses independent judgement in analyzing data, creating and maintaining routine spreadsheets and data bases.
- Proofreads and updates the OHSU O2 and Bridge web pages; creates forms; develops and revises office procedures.
- Coordinates work on assigned projects.
- Routing department emails and documents to the appropriate place.
- Keeps logs and statistics related to operations for department.
- Processing, documenting, independently troubleshooting and making decisions on specialized enrollment transactions.
- Reviewing enrollment application forms for compliance with established criteria, and mailing or sending to health plans. Ensures that all necessary documentation is provided and is complete.
- Determines and initiates action within established policies and procedures to resolve issues with enrollment.
- License updates with carriers, websites and enrollment specialized software.
- Collects and compiles data for directory updates, requiring specialized program knowledge as well as judgement in selecting a variety of information pulled from multiple places.
- Performs complex data entry.
Information Assistance:
- Responds to inquires about specific enrollment information and services or directs inquires as necessary. Explains and clarifies enrollment processes and procedures to customers.
- Polling carriers for information, statistics, and other data details.
- Running clinical activity reports upon request.
- Receives incoming calls and routes calls to appropriate staff.
Other duties as assigned by supervisor.
Required Qualifications:
- Two years of general office or secretarial experience; OR
- An Associate’s degree or certificate in office occupations or office technology and one year of general office or secretarial experience; OR
- A Bachelor’s degree and one year of general office or secretarial experience; OR
- An equivalent combination of training and experience.
- Note: Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience.
Job Related Knowledge, Skills and Abilities (Competencies):
- Excellent communication skills, both written and verbal.
- Accurate data entry skills
- Excellent organizational skills
Preferred Qualifications:
- Experience in a health care environment
- Knowledge of medical terminolog
Additional Details:
OHSU is a “tobacco free” environment effective September 17, 2007; this includes all OHSU-owned and
leased space. http://ohsu.edu/tobaccofree
Work Location: Work from Home/FAB 5th Floor
Work Schedule: Monday-Friday 7:30am-4:30pm
All are welcome:Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status.
Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.