Help Desk Analyst

We are offering a permanent employment opportunity for a Help Desk Analyst in Philadelphia, Pennsylvania. As a Help Desk Analyst, you will be responsible for handling daily help desk calls and emails, maintaining and servicing equipment, and providing support for various software and hardware requests.

• Effectively manage and respond to help desk calls and emails on a daily basis
• Generate tickets based on customer inquiries and assign to appropriate team members as necessary
• Regularly visit different sites to assist end users and manage equipment
• Ensure optimal operation of equipment through regular building and servicing
• Provide comprehensive support for desktop and end users, addressing their tickets
• Troubleshoot both software and hardware requests to maintain seamless operation
• Support Office 365 related queries and issues
• Utilize Peoplesoft ticketing system for efficient management of customer requests
• Work on Windows-based operating systems to resolve customer issues
• Handle occasional configuration tasks for Cisco based phone systems
• Prioritize end user support, dedicating a significant portion of your role to this aspect while also contributing to network projects
• Ability to handle physical aspects of the role, including lifting equipment up to 50 lbs
• Continuously learn new things and adapt to evolving technology needs, while maintaining excellent customer service. • Proficiency in Android Development
• Extensive knowledge of Cisco Technologies
• Experience with Citrix Technologies
• Familiarity with Mac Computers
• Expertise in Microsoft systems and software
• Competence in Active Directory
• Proficiency in handling Apple Devices
• Understanding of Computer Hardware
• Experience in Configuration Management
• Knowledge in software and hardware Deployments