Desktop Support Technician Santa Monica Ca - ref. k2250919

Length of the Contract: 6 Months to start- Temp to Hire

TriOptus focuses on leveraging cutting-edge technology to streamline talent acquisition, enhance client experiences, and foster seamless business collaboration. Their core values-Excellence, People Engagement, Integrity, Customer Centricity, and Collaboration-guide their approach to delivering innovative solutions that cater to client and market needs.

Its dedicated team combines deep industry knowledge with cutting-edge strategies to navigate complex financial landscapes and drive impactful results.

Job Description:

• Will solve issues for moderately complex problems in all technical areas and will solve extremely complex problems in at least one technical area.
• Apply policies to situations with minimal interpretation. Supervision Received/Provided: Performing project work as assigned under the supervision of a lead or manager.
• Team player attitude, excellent communication skills, and the capacity to work with minimum supervision; good customer handling skills.
• Bachelor's Degree preferred Two-four years of experience configuring, installing, troubleshooting and repairing printers, PC and laptops. Ability to provide technical support to computer users both on the telephone and face-to-face when necessary
• Strong amount of technical knowledge of Windows XP, Windows 7, Microsoft Office 2003/2007 products, Market Data Applications (ex. Bloomberg)and telephony environments.
• Expert level knowledge in at least one of these areas. Ability to broaden knowledge in the functional areas of IT and be proficient in 2 or more functional areas
• Strong basic execution capabilities within functional areas of IT
• Moderate proficiency in troubleshooting desktop computer issues, both hardware and software.
• Ability to manage a work queue in a ticketing system Illustrative Responsibilities
• The focus of a service desk person is to stay at the service desk and service people over the phone.
• Some problems are more easily handled in person, also during periods of high call volume, problems may be delegated to a desk top support person from a service desk person for reasons of efficiency.
• Provide Level 1 technical support for users of desktop hardware and software in the same location and level 2 technical support for users of desktop hardware and software in remote locations.
• For any problem where the user is in the same location, during periods of very high call volume, incumbent may forward the problem to a desktop support member.
• Will solve issues for moderately complex problems in all technical areas and will solve extremely complex problems in at least one technical area.
• Apply policies to situations with minimal interpretation. Supervision Received/Provided: Performing project work as assigned under the supervision of a lead or manager.
• Team player attitude, excellent communication skills, and the capacity to work with minimum supervision; good customer handling skills.
• Bachelor's Degree preferred Two-four years of experience configuring, installing, troubleshooting and repairing printers, PC and laptops. Ability to provide technical support to computer users both on the telephone and face-to-face when necessary
• Strong amount of technical knowledge of Windows XP, Windows 7,Microsoft Office 2003/2007 products, Market Data Applications (ex. Bloomberg)and telephony environments.
• Expert level knowledge in at least one of these areas.Ability to broaden knowledge in the functional areas of IT and be proficient in 2 or more functional areas
• Strong basic execution capabilities within functional areas of IT
• Moderate proficiency in troubleshooting desktop computer issues, both hardware and software
• Ability to manage a work queue in a ticketing system Illustrative Responsibilities
• The focus of a service desk person is to stay at the service desk and service people over the phone.
• Some problems are more easily handled in person, also during periods of high call volume, problems may be delegated to a desk top support person from a service desk person for reasons of efficiency.
• Provide Level 1 technical support for users of desktop hardware and software in the same location and level 2 technical support for users of desktop hardware and software in remote locations.
• For any problem where the user is in the same location, during periods of very high call volume, incumbent may forward the problem to a desktop support member