Customer Service/Inbound Sales Representative

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Job Title:

Customer Service/Inbound Sales Representative (On-Site)

Job Description

(Military veterans are encouraged to apply.)

**A NEW CAREER POWERED BY YOU**

Then a Customer Service/ Inbound Sales Representative position at Concentrix is just the right place for you!

And due to continued growth, were looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.

**CAREER GROWTH AND PERSONAL DEVELOPMENT**

In fact, about 80% of our managers and leaders have been promoted from within! Thats why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career youve always envisioned.

**WHAT YOU WILL DO IN THIS ROLE**

As a Customer Service/Inbound Sales Representative, you will:

• Provide inbound customer support.
• Maintain broad knowledge of products, pricing, promotions, and procedures
• Achieving specific sales targets and maximizing sale opportunities on each and every call.
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and sales performance
• Deliver expert customer experienceswith a smile.

**YOUR QUALIFICATIONS**

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service/Inbound Sales Representative role include:

• High school diploma with six months of sales experience preferred
• Demonstrated sales technique and product knowledge preferred
• Courteous with strong customer service orientation
• Strong communication skills required
• Ability to effectively communicate, both written and verbally
• Strong computer navigation skills and PC Knowledge
• Demonstrate patience in all customer contact situati ns; including maintaining a pleasant and professional tone and manner
• Must reside in the United States or have a valid U.S. address for residence

**WHATS IN IT FOR YOU**

One of our companys Culture Beliefs says, We champion our people. Thats why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And well invest in YOU to aid in your career path and in your personal development. In this role, youll also be provided with:

• Paid training and performance-based incentives
• Free Direct TV upon completion of training
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Conveniently located between some of the local favorite eateries and the mall.
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

**REIMAGINE THE BEST VERSION OF YOU!**

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their employer of choice.

Location:

USA, Hickory, NC

Language Requirements:

Time Type:

Full time

Physical and Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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