Collections - wfh after training
We’re looking for someone with strong communication skills, a problem-solving mindset, and a commitment to excellence. If you thrive in a fast-paced environment and are eager to grow within a supportive team, we offer competitive pay, benefits, and opportunities for professional development.
Join us and help maintain our reputation for integrity and service. Apply now! Location: Remote but will need to be onsite on the 1st week of work, and once every couple months. Pay Rate: $23/hour Shift: M – F, 8am – 5pm. + Flexibility for OT.
salary: $23 - $23.01 per hourshift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
What you will be doing:
- Collection of delinquent accounts in accordance with policies and procedures. You will be working with 1st party clients.
- Administration of payment plans on delinquent accounts.
- Negotiate settlements in accordance with company policy.
- Review and educate customers on contract details.
- Provide customer complaint resolution.
- Performance of Skip Tracing duties on customers that have relocated.
- Develop positive relationships and goodwill with internal and external customers.
- Make recommendations for process improvement when directed and handles special projects as assigned.
The right candidate will have:
- 3+ years in a Collections role, business skills in a collection/customer service environment with strong emphasis in an automated calling center.
- Proficient in the use of a computer and experience in an ACD environment. Dialer experience is a huge plus.
- FDCPA knowledge.
- Excellent Customer Service and Negotiation skills are a plus.
- Must maintain attention to detail and have excellent written and oral communication skills.
- Must be well organized, multi-task and people oriented.
- Must be a self-starter and be able to work on your own.
- Must be able to stand, stoop, and lift up to 20 lbs.
TO APPLY: Email Resume to: claudia.mendoza@randstadusa.com
If this position is not for you, please refer a friend.
The essential functions of this role include:- working in a smoke free environment
- Collections
- Customer Service
- detail oriented
- communication
- FDCPA
- Commercial Collections
- ACD
- Multi-tasking
- debt collector
- negotiation skills
- Years of experience: 3 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.