Patient Care Representative

placeHellertown calendar_month10/14/24

Overview:

Hellertown Dental Group is hiring a full-time Patient Care Representative (Dental Receptionist)!

For more than 30 years, we have been serving Hellertown, PA and the Allentown-Bethlehem-Easton region with superior dentistry. During that time, we have met and served many of our friends and neighbors. At Hellertown Dental Group, our goal is to be the trusted dental care provider for you and your family.

The Patient Care Representative will provide administrative support to facilitate the relationship between our patients and dentists. With a focus on exceptional patient service, the Dental Receptionist is the front line to patient communication, assisting the patient in the necessary administrative functions of dental care.

Responsibilities:

Interact with patients in a positive professional manner via telephone and in person
Schedule and confirm appointments
Review and educate patients on treatment plans and financial responsibilities
Accurately confirm insurance benefits, communicate and collect patient payment obligations.
Maintain and manage patient records from initial forms and paperwork through billing procedures with accurate data entry of all patient information
Respond to and reply to requests for information
Maintain strict compliance to HIPPA and patient privacy
Perform other related job duties as assigned

Qualifications:

Excellent customer service skills
Clear speaking and telephone voice
Positive attitude and energetic personality
Comfortable in computerized environment
Ability to multitask

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