Technical Operations Manager

Overview:

This role requires a blend of technical project management skills and IT operations expertise to manage and deliver IT operational projects and IT outcomes effectively.

Responsibilities:

Operations Management:

• Oversee the IT operations, including network infrastructure, server management, and IT support services.
• Ensure the availability, performance, and security of IT systems and infrastructure.

Risk Management:

• Assist with the mitigation of IT risks, ensuring compliance with security policies, regulatory requirements, and maintain disaster recovery plan.

Technical Project Management:

• Lead and manage IT projects from initiation to completion, projects are delivered on time within the accepted business requirements:
• Develop project plans Conceiving and developing the execution of objectives for operational and special technical initiatives.
• Allocate resources Partner with Technical team leads: Service Delivery, Network, Databases, Infrastructure to assist with resource planning, service delivery and objective completion.
• Support technical teams by troubleshooting technology and process issues.
• Vendor coordination as it pertains to operational tasks associated vendors, third parties and external entities.
• Monitor project progress through the operational team modified-scrum board.

Team Leadership:

• Mentor a team of IT professionals, providing guidance and support to foster a collaborative and innovative team environment driven by the best practices of project management.
• Support the coordination of problem management as it relates to the University’s physical and virtual environment.
• Provide tactical recommendations as operations and service delivery gaps are discovered.
• Leverage data to drive decision making.
• As need, Support the weekly Change Advisory Board (CAB) All other tasks as requested by supervisor.

Qualifications:

• Bachelor's degree in Computer Science or related field and relevant 4+years IT management experience, OR Equivalent Experience and Project management professional certification (PMP preferred).

• Problem solver and critical thinker.
• Experience with system migration to cloud and SaaS.
• Excellent verbal and writing skills.
• Project and time management skills.
• Outstanding communication, interpersonal and leadership skills.

• Minimal travel requirements.

• Flexible onsite work options.
• Committed to project goals and service delivery including availability for extended hours as needed.

Maximum Salary: USD $100,980.00/Yr.

Minimum Salary: USD $80,712.00/Yr.