[ref. g47703617] Customer Service Representative - Kendallville

We are offering a long-term contract employment opportunity for a Customer Service Representative in the non-profit industry, based in Kendallville, Indiana. The role involves client intake, eligibility determination, collaboration with various departments, and representation at county events.

Responsibilities:

• Accurately determine and enroll families into our programs, ensuring compliance with program operations, regulations, and standards.
• Collaborate with other departments, programs, and services to ensure maximum benefits to families.
• Represent the organization at county inter-agency meetings and other county events.
• Maintain a positive, friendly work environment for co-workers, clients, vendors, and the general public.
• Provide referral, outreach, and advocacy services for families with other human service organization, utility companies, childcare providers, and other private and public entities.
• Adhere to all workplace rules, fiscal procedures, and personnel policies.
• Attend and positively participate at all staff meetings, in organizational improvement processes, and detail oriented development trainings.
• Monitor and manage customer accounts, taking appropriate action when necessary.
• Process customer credit applications accurately and efficiently.
• Maintain accurate customer credit records. • Possess strong customer service skills
• Knowledgeable in handling switchboard phones with multiple lines
• Proficient in data entry tasks
• Experience in data migration
• Ability to work in a non-profit environment
• Excellent communication skills both written and verbal
• Highly organized, able to multitask and manage time effectively
• Ability to resolve customer inquiries and complaints professionally
• Proficiency in using computer systems and software
• Ability to work independently and as part of a team
• High school diploma or equivalent required
• Prior experience in a customer service role is preferred
• Ability to maintain patient and positive demeanor during interactions with customers
• Understanding of the non-profit sector and its unique challenges and operations
• Willingness to contribute to the overall mission of the non-profit organization.