[ref. b77908802] Medical Front Office/Receptionist

A Medical Front Office/Receptionist serves as the first point of contact for patients and visitors, delivering exceptional customer service in a fast-paced healthcare environment. This position plays a vital role in managing the front desk of the medical facility, handling administrative and clerical tasks, maintaining patient confidentiality, and ensuring smooth clinic operations.

If you thrive in a team-driven environment, possess strong organizational skills, and are passionate about helping others, this role is a great opportunity to contribute to patient care while developing your administrative career in the medical field.

• Front Desk Management:
• Greet and check in patients and visitors professionally and warmly.
• Answer a high volume of incoming calls, transfer calls appropriately, take detailed messages, and handle inquiries with accuracy.
• Scheduling and Coordination:
• Schedule and confirm patient appointments using the clinic’s electronic health record (EHR) or scheduling system.
• Make reminder calls and handle rescheduling or cancellations as needed.
• Patient Registration and Records:
• Collect and verify patient information, including demographics, insurance details, and payment information.
• Manage patient check-in and check-out processes, ensuring all necessary paperwork is completed.
• Maintain accurate and updated medical records in accordance with HIPAA regulations.
• Billing and Payments:
• Process payments, co-pays, and provide receipts to patients.
• Assist with insurance verifications and authorizations as requested.
• Coordinate with billing departments to address account questions.
• Administrative Support:
• Ensure the reception area is clean, organized, and well-stocked with necessary supplies forms.
• Sort, scan, and distribute incoming mail and faxes.
• Support other staff members as needed in administrative workflows.
• Education & Experience:
• High school diploma or equivalent (Associate’s degree in a healthcare-related field is a plus).
• Minimum of 1-2 years of experience in a medical front-desk, receptionist, or similar administrative role is preferred.
• Technical Skills:
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and Experience with EHR systems (e.g., EPIC, Cerner) is an advantage.
• Familiarity with HIPAA guidelines and protocols.
• Soft Skills:
• Exceptional communication and interpersonal skills.
• Strong multitasking and organizational abilities in a dynamic environment.
• Problem-solving skills with the ability to remain calm under pressure.
• Other:
• Knowledge of medical terminology is preferred but not required.