Patient Access Specialist I

Overview:

Our Patient Access Specialist plays a vital role in ensuring a smooth experience for patients at Memorial Health.

This position involves pre-registering and registering patients, scheduling procedures and tests, and collecting accurate demographic and billing information promptly.

The specialist interviews incoming patients or associates, entering essential details into all relevant software systems.

Additionally, they serve as a liaison between ancillary departments and other areas of Patient Access Services, facilitating effective communication and coordination for optimal patient care.

Qualifications:

Education:

• High School Graduate or equivalent required.

Experience:

• One year of customer service experience preferred.
• Previous experience in clerical work, medical terminology, medical office settings, registration, or billing is preferred.
• Familiarity with word processing and computer applications is desirable.

Other Knowledge/Skills/Abilities:

• Minimum typing speed of 40 WPM preferred.
• Excellent interpersonal and communication skills are essential.
• Ability to work independently and efficiently.

Responsibilities:

• Greet and assist the majority of visitors and patients, answering questions via telephone or in person, and providing directional information.
• Effectively perform general clerical and administrative functions.
• Complete all steps of pre-registration and registration, including patient interviews, obtaining signatures, providing Advance Directive information, and distributing hospital-specific literature.
• Pre-register and register all types of patients across multiple software systems.
• Demonstrate flexibility, organization, and the ability to function well in stressful situations while maintaining a professional demeanor with patients and colleagues.
• Conduct financial collections and referrals for Financial Counseling, interviewing and prescreening self-pay patients for potential financial assistance.
• Understand and comply with state and federal regulations, as well as hospital, department, and The Joint Commission policies related to patient access.
• Communicate effectively with ancillary departments, physicians, medical offices, and within the Patient Financial Services department.
• Conduct insurance verification tasks, pre-certification, and referral information from MD offices and insurance companies for both elective and emergent patients.
• Complete legal admission paperwork for psychiatric admissions in accordance with DHS guidelines.
• Ensure accurate documentation of patient information.
• Check and restock supplies as needed.
• Participate in performance improvement activities for the department and organization.
• Adhere to all HIPAA guidelines and maintain patient confidentiality.
• Complete annual educational and training requirements.
• Promote the mission, vision, and goals of the organization and department.
• Perform other related duties as required or requested.