Workshop Fleet Operations Manager - Carson - ref. b24985419

apartmentPorsche placeCarson calendar_month 
Workshop Fleet Operations Manager Position Overview This role is responsible for all vehicle fleet operations that support the Porsche Experience Center Los Angeles (PECLA) business. This entails oversight of a 90-vehicle fleet inventory, all workshop operations, as well as management of all vehicle logistics and detail operations on-site.
The Workshop & Fleet Operations Manager is responsible for coordinating with internal Porsche resources and vendor-supported teams to ensure the PEC has an appropriate and well-maintained fleet to service the business. This requires that fleet inventory is ordered, tracked, serviced, transported and retired within Porsche guidelines.
At the workshop level, this role is accountable for managing the workshop technicians for labor reporting, training and certification, and efficiency. The role is also responsible for maintaining all parts-related activity: ordering, returns and inventory; as well as submitting warranty claims as necessary for the PEC fleet and customer vehicles as part of the New Vehicle Delivery (NVD) program.
While the PEC strives to maintain most vehicles on-site, from time to time the Manager will need to coordinate with Porsche Service Center resources. The Workshop & Fleet Operations Manager will also oversee a vendor-supported team of logistics and detail staff.
It is the Manager’s responsibility to ensure that all Porsche-owned vehicles and display vehicles are properly maintained, detailed and staged to support the drive operations and showcase the brand. Porsche requires that all deliverables are conducted at a high-level of standards, for quality in service and transparency of all operations.

Code number: J000014911 Entry level: Professionals Location: Carson Organization: Porsche Cars North America Tasks Tasks Tasks Roles & Responsibilities Responsible for all PEC fleet maintenance operations, reporting to the Manager, PEC Business Operations Liaise with Porsche Service Centers, as needed, for offsite vehicle repairs Ensure vehicles are repaired properly the first time and on time for all PEC fleet used for track activities Accurately document all necessary repairs and retirements using the approved Dealer Management system Manage parts inventory in Porsche systems (SAP and PBS/Tekion) Provide a complete and accurate written cost estimate for labor and parts with an established time of completion and follow up as needed Maintenance of all service records for PEC fleet Ensuring correct level of parts stock required for fleet maintenance (tires, brake pads, brake rotors, etc.) Ensure that all work is carried out to Porsche quality standards, policies and procedures Facilitate the orientation of new team members in collaboration with the Manager, PEC Business Operations by familiarizing them with work surroundings, explaining work hours, procedures, use of equipment and job expectations to ensure that new team members understand their respective duties Maintain good relationships with other stakeholders Manage proper maintenance of tools, equipment and other materials in the Workshop Facilitate the training and development of team members in the department, by providing feedback and coaching to support improvements in their job performance Ensure product training, via the Porsche Academy, takes place when required for PEC fleet technicians Evaluate the impact of possible work delays, interruptions or changes in plans to develop appropriate course of actions Assist Manager, PEC Business Operations with special reports or work as needed Oversight of all PEC Workshop service orders to ensure all work is completed correctly and in a timely manner Review RO’s to ensure that all actions have been documented according to Workshop policies and procedures Management of all parts related operations i.e. stocking parts, placing orders, facilitating returns, inventory checks, etc.

Management of warranty, responsible for processing recalls, service campaigns and warranty repair claims carried out by PEC Workshop Ensuring PEC Workshop meets all government environmental and safety standards Ensure and monitor new customer delivery PDIs are scheduled and inspected to the highest standard Ensure new vehicles are being detailed to high quality standard Serving as main contact for all PEC fleet needs (transportation, fuel, tire disposal, etc) Coordinate with the PEC Vehicle Logistics Manager to ensure synergy and alignment of maintenance schedule and work requests Effectively communicate with the PEC Vehicle Logistics Manager to monitor and report on the progress/status of fleet vehicles Oversight of the vendor-team responsible for all PEC fleet logistics and scheduling in accordance with PEC track operations Fleet tracking from ordering, to on-site use, to retirement using Porsche systems (PVMS, PFMS) As part of the PCNA Management Team, this position is required to work approximately one weekend per month on a rotational basis as manager on duty (more or less depending on business needs).

Responsible for the proper usage of, awareness of, and compliance with Information technology security policies at Porsche Cars North America Seeks to ensure proper retention of electronic documents, business confidential information, and actively demonstrates an understanding of the need to safeguard competitive information in both electronic and non-electronic formats.

Conduct all business with integrity, sincerity, honesty, genuine concern and maintain the highest service standards All other duties as assigned Qualifications Qualifications Qualifications Qualifications Required qualifications include: Education Bachelor’s degree in Business / Engineering or Technical School Degree preferred Experience Minimum of 7 years working experience in the automotive industry preferably in After-Sales / Fixed Operations Significant experience with, knowledge of, and exposure to the Porsche Brand preferred Previous service experience in Porsche dealership preferred Service Writer/Advisor experience at a dealership for luxury car/VW family brand preferred Skills /Abilities Excellent verbal and written communication skills Ability to effectively manage multiple projects Strong analytical skills and leader skills Highly organized, target oriented mindset, works well without close supervision Ability to set and meet challenging deadlines Excellent interpersonal and customer service skills Ability to work a flexible schedule Ability to operate both standard and automatic vehicles General computer experience (Microsoft Office, Outlook and Teams; Database software) The ability to foster positive and productive work relationships German language skills are a plus Percentage of required travel: Schedule/Shift: Monday-Friday This position does require the ability to work weekends (done on a rotational basis within the PEC management team).

Physical Requirements This job operates in both an automotive repair shop and office environment. This role routinely uses standard office equipment such as computers, phones, cameras, photocopiers, and filing cabinets. This position will also have daily work in the automotive repair facility.
While performing the duties of this job, the employee may be exposed to fumes or airborne particles, moving mechanical parts, and vibration. The noise level in the work environment and job sites can be loud. While performing the duties of this job, the employee is regularly required to talk, hear, sit, stand, move, use hands to finger, handle or feel, and reach with hands and arms.
The employee must occasionally climb, stoop, kneel, crouch, crawl, lift and/or move up to 35 pounds. Specific vision abilities required include close, color, distance, and depth perception. Must be able to effectively work and complete tasks in an open office/noisy environment.
Direct Reports List by job title any positions to be supervised by the incumbent: Porsche Experience Center (PEC) Workshop Technicians (Contracted Roles) Porsche Experience Center (PEC) Vehicle Logistics Manager (Vendor Role) Porsche Experience Center (PEC) Detail Lead (Vendor Role) The salary range for this role is $95,000 - $110,000 per year.
However, it is important to note that at Porsche compensation range is dependent on geographic location. Individual salaries within each range are determined through a wide variety of factors including but not limited to education, experience, knowledge and skillset.

Porsche reviews compensation regularly and may adjust base salaries to reflect market competitiveness. In addition to salary, individuals may be eligible for a discretionary performance bonus. Our full suite of benefits includes: Paid Vacation Paid Holidays Paid Sick leave 401(k) match Medical, dental and vision coverage Tuition and certification reimbursement Life Insurance Short and Long Term Disability Coverage Subsidized gym membership program Subsidized Porsche and VW leasing programs At a Glance At a Glance At a Glance Porsche is an equal opportunity employer and we take pride in our diversity.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Porsche will be based on merit, qualifications and abilities. Porsche does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, pregnancy, status as a parent, national origin, age, disability, family medical history, ancestry, medical condition, genetic information, sexual orientation, gender, gender identity, gender expression, marital status, familial status, registered domestic partner status, family and medical leave status, military status, criminal conviction history, or any other characteristic protected by federal, state or local law.

If you are an applicant from the state of California, please review the California Applicant Privacy Notice here . Apply now at: [...]

thumb_up_altRecommended

Branch Operations Manager

placeLong Beach
Overview: The Branch Operations Manager is responsible for the overall direction, coordination and evaluation of the Branch, including the management of assets. Responsibilities: Interviewing, hiring and training new team members; conducting...
starFeatured

Operations Manager

apartmentK44 Consulting LLCplaceOrange, 26 mi from Carson (CA)
Operations Manager - Orange, CA Our client is a premier manufacturer/distributor in the building products industry and is searching for an experienced Operations Manager for its' Orange CA facility. This is a 2nd shift role, hours are 12 to 10...
business_centerHigh salary

International Operations Manager

placeTorrance, 3 mi from Carson (CA)
come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey. Overview: The International Operations Manager is responsible for daily international operations...